Staff AI/ML Software Engineer

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise SoftwareIndustries

Requirements

Candidates should possess 8+ years of full software development life cycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations, along with strong programming skills in Python, Java, SpringBoot, or Scala. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is required, potentially including using AI-powered tools or analyzing AI-driven insights.

Responsibilities

As a Staff AI/ML Software Engineer, you will develop real-time and batch ML models using embeddings, collaborative filtering, and deep learning, integrate user behavior signals and content metadata to optimize relevance, work with LLM technologies including developing generative and embedding techniques, implement software that empowers internal customers to extend ServiceNow’s capabilities, develop data pipelines and models leveraging BigQuery, optimize retrieval, filtering, and ranking algorithms in production search pipelines, monitor model performance, analyze data, and distribute computing strategies in Azure, AWS or GCP Cluster.

Skills

Data Pipeline

ML Models

Secure Coding

Scalability

Reusability

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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