SSM Global Ops CoE – Remote Field Force Senior Consultant at General Motors

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

AutomotiveIndustries

Requirements

Ability to work in a hybrid arrangement, reporting to the office for meaningful engagements such as trainings, townhalls, and executive visits
No need for immigration sponsorship (e.g., H-1B, TN, STEM OPT) now or in the future
Willingness to develop CarBravo process acumen and knowledge, including comprehensive understanding of features, values, benefits, and enrollment in CarBravo program offerings (training provided)
Capability to work in Manila as part of the SSM Global Ops CoE - CarBravo Remote Field Force team, handling back-end operations including receiving calls from dealers and proactively calling US CarBravo dealers

Responsibilities

Socialize and serve as Subject Matter Expert (SME) on CarBravo program product offerings
Enhance dealer engagement and satisfaction through proactive outreach, informing dealers about new programs, updates, and promotions
Respond timely to dealer inquiries, providing access to program details, resources, process assistance, and troubleshooting
Improve program adoption and compliance by addressing dealer concerns, assisting with issues related to inventory management, compliance, pricing strategies, and warranty concerns
Streamline communication between program management and dealers
Maintain high dealer satisfaction through consistent, reliable, and professional support
Help maximize dealer pre-owned operations, including throughput, sales, retention, sales and service profitability, and customer loyalty
Conduct proactive outreach to ensure dealers are aware of resources, compliance requirements, and upcoming deadlines
Advise dealers on reputation management actions to improve online reputation
Advise dealers on call tracking and analytics to reduce Call Fail Rate (CFR)
Advise dealers on optimizing inventory quality and quantity for their market
Advise dealers on best practices for managing and optimizing website inventory
Analyze website performance and user behavior
Advise dealers on website strategies (Call to Action, Forms, Click to Call) to convert traffic to leads
Develop, maintain, and obtain customer approval for scripts and FAQs used in CBCC, ensuring information is fresh, accurate, and approved for changes
Advise on digital-related roles including SEO for search engine visibility, social media presence and campaigns (e.g., Promoboxx), Google Business Profile setup/optimization/management, and digital advertising campaign optimization in conjunction with DDS vendors

Skills

Key technologies and capabilities for this role

CarBravoDealer EngagementSales Performance CoordinationCustomer SupportInventory ManagementProgram CompliancePricing StrategiesTroubleshootingProactive OutreachSubject Matter Expertise

Questions & Answers

Common questions about this position

Is this role remote or does it require office work?

This role is categorized as hybrid, meaning the successful candidate is expected to report to the office when there are meaningful engagements such as trainings, townhalls, and executive visits.

What skills or experience are required for this Senior Consultant role?

Candidates need to develop CarBravo process acumen as a Subject Matter Expert, handle dealer engagement through proactive outreach and support, respond timely to inquiries, improve program adoption and compliance, and provide advice on reputation management, call tracking, inventory optimization, website management, and analytics.

What is the team structure for this position?

The role is part of a developing team in Manila, the Global Ops CoE, establishing a Manila team responsible for back-end operations of CarBravo dealer coordination on sales performance, referred to as SSM Global Ops CoE - CarBravo Remote Field Force.

Does GM provide immigration sponsorship for this role?

GM does not provide immigration-related sponsorship for this role, so do not apply if you will need sponsorship such as H-1B, TN, or STEM OPT now or in the future.

What is the salary or compensation for this position?

This information is not specified in the job description.

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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