Software Engineer, SRE (Senior/Staff levels)
KustomerSalary not specified
- Full Time
- Senior (5 to 8 years), Mid-level (3 to 4 years)
$200,000 – $350,000Compensation
Mid-level (3 to 4 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & Services, Cloud ComputingIndustries
Requirements
Candidates must possess 10+ years of experience in Site Reliability Engineering, DevOps, or Cloud Infrastructure roles, including at least 4 years in a leadership position. They should have a proven track record of leading multiple DevOps, SRE, or Platform Engineering teams, and demonstrate expertise in cloud environments such as GCP and AWS.
Responsibilities
As the SRE Director, the individual will lead the strategy, execution, and continuous improvement of LivePerson’s global cloud infrastructure reliability and performance, with a focus on driving cloud migration and next-gen platform architecture. This includes leading and scaling global DevOps teams to support Kubernetes Platform Engineering, CI/CD Tooling and Automation, Harbor and Container Registry Operations, and DevOps Core Services. Responsibilities encompass designing and implementing SLOs, SLIs, and error budgets, owning the incident response lifecycle, developing and maintaining infrastructure as code, driving adoption of modern reliability practices, contributing to cloud modernization strategy, and mentoring a team of SREs and cloud engineers.
Skills
Kubernetes
AWS
GCP
CI/CD
Automation
Infrastructure as Code
SLOs
SLIs
Error Budgets
Incident Response
Container Registry
DevOps
Cloud Migration
Platform Engineering
LivePerson
Digital customer engagement and communication tools
About LivePerson
LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.
Key Metrics
New York City, New YorkHeadquarters
1995Year Founded
$40.5MTotal Funding
IPOCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees