ServiceNow ITSM Consultant
MoovFull Time
Junior (1 to 2 years)
Candidates should have at least 3 years of experience configuring and developing ServiceNow, with a strong understanding of AI integration into work processes. ServiceNow certifications, such as the Certified System Administrator (CSA), are required.
The Sr. Technical Consultant will serve as a technical expert in optimizing ServiceNow Core Business Transformation Products, focusing on configuration best practices. They will support customer engagements by defining processes, conducting gap analysis, and advising clients on leveraging standard ServiceNow capabilities. Responsibilities include leading design workshops, guiding customers in documentation, drafting user stories, providing oversight and training for system administrators, leading technical aspects of project delivery, developing integration and portal components, preparing customer-facing deliverables, managing multiple projects, promoting continuous improvement, supporting sales activities, and providing training to delivery teams. Travel up to 50% annually may be required.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.