Sr Systems Engineer (SQl, windows, IIS, Azure) at Altera Digital Health

India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health ITIndustries

Requirements

Bachelor's degree in Computer Science, management information systems, or related field, or equivalent experience
Technical certifications
Able to work on IIS worker process slowness troubleshooting
Team player with proven communication, organizational, and strong interpersonal skills
Excellent writing and communication skills (able to use Office 365 all solutions)
Ability to prioritize and drive to results with a high emphasis on quality
Ability to translate complex technical information into understandable business language
Experience in Microsoft Azure Cloud and Altera TW application
Typically requires a minimum of 10 years of related experience
Strong knowledge of software applications and operating platforms, storage area networks, Microsoft SQL Server

Responsibilities

Perform application monitoring and performance troubleshooting (SQL slowness, Network, TW Application, IIS worker Process, Windows technologies, Load balance, and Azure technologies for existing and new customers)
Use Altera Proactive Tools like APPD and LM to find existing issues before client open reactive cases for their users, provide detailed technical analysis as well
Provide continual technical guidance and support to the project team during PPO Client meetings (Technical Stewardship)
Investigate client issues and work on scripts to detect same issue for all hosted clients (Solution design)
Create architectural diagrams and documentation to effectively communicate design to the project team
Provide technical inputs during project status meetings and address any technical roadblocks
Maintain comprehensive technical documentation through the project lifecycle including architecture design documents, configuration guide, and release notes
Engage in technical problem solving across multiple technologies
Perform other duties and special projects as assigned
Participate in on-call 24X7 support
Coach and mentor junior team members and provide leadership
Complete root cause analysis and problem management and share with team members to improve team processes
Knowledge transfer with other team members to improve overall team education level
Take ownership of assigned task(s) and provide project updates

Skills

SQL

Windows

IIS

Azure

Application Monitoring

Performance Troubleshooting

Network

Load Balancing

APPD

Altera Digital Health

Cloud-based EMR solutions for healthcare providers

About Altera Digital Health

Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health differentiates itself from competitors by offering a scalable and cost-effective SaaS model, which includes subscription fees for their EMR system and additional services like scanning and document management. The company's goal is to support healthcare providers in modernizing their operations and achieving better patient outcomes through improved information flow and operational efficiency.

Maipú, ChileHeadquarters

2017Year Founded

ACQUISITIONCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Generative AI adoption may increase competition, challenging Altera's market position.

Paymentus integration could expose Altera to financial technology risks.

Delays in Paragon Denali deployment may impact customer satisfaction.

Differentiation

Altera's cloud-based EMR system enhances patient care and streamlines clinical workflows.

Partnership with Microsoft Azure boosts Altera's cloud-native EHR capabilities for rural hospitals.

Altera's offensive cybersecurity approach proactively addresses vulnerabilities before exploitation.

Upsides

Generative AI collaboration with EPAM enhances efficiency and reduces operational costs.

Paragon Denali offers scalable, cost-effective solutions for smaller hospitals on Microsoft Azure.

Altera's Sunrise EHR ranked top inpatient EHR for community and acute rehabilitation hospitals.

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