Sr. Specialist Network Process & Quality at AT&T

Bloomington, Minnesota, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

TelecommunicationsIndustries

Requirements

2-3 years’ experience
Technical Career Pathway (TCP) role
Bachelor’s degree in Math, Science, or Engineering preferred or equivalent related network experience
Office presence of a minimum of 5 days per week in the posted location(s); no relocation offered
No requirement for employer sponsorship now or in the future
Responsible for contributing to AT&T compliance with environmental laws and regulations as applicable (e.g., fuel tanks, generators, hazardous waste)

Responsibilities

Develop new processes, define processing or handling requirements, compile/evaluate test data
Make recommendations and implement improvements
Review requirements for compatibility with processing methods
Develop/modify processes, methods, and controls to meet quality standards
Conduct feasibility studies and recommend process improvements
Provide data mining, reporting, and support to technical network programs and initiatives for network data standards and integrity
Analyze, track, and publish methods and procedures
Analyze data to identify root causes of network problems
Provide process improvement training
Provide technical support on process and compliance
Responsible for analysis, design, development, and documentation of network quality/process improvements
Align improvements to network performance shortfalls
Provide consultation on reengineering techniques to improve network process performance and product quality
Develop network methods, techniques, and evaluation criteria for results
Analyze, track, and publish network performance and process/quality indicators and results by constructing geographically illustrative reports
Ensure network process capability, control, and improvement by implementing procedures and interpreting network standards
Develop network metrics to measure future improvement opportunities
Collect data to identify root causes of network problems
Measure performance against network process requirements
Responsible for the development and implementation of network performance metrics, process control points, and results management
Write/edit technical network manuals

Skills

Key technologies and capabilities for this role

network processesprocess improvementdata analysisdata miningroot cause analysisquality standardsfeasibility studiesreportingtechnical supportprocess documentationnetwork performancereengineering techniques

Questions & Answers

Common questions about this position

Is this position remote or does it require office presence?

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.

What experience is required for this role?

The role requires 2-3 years of experience and is a Technical Career Pathway (TCP) role.

What education is preferred for this position?

A Bachelor’s degree in Math, Science, or Engineering is preferred, or equivalent related network experience.

What is the salary range for this Sr. Specialist Network Process & Quality role?

This information is not specified in the job description.

What does AT&T value in its employees?

AT&T values innovators who seek to explore the unknown and challenge the status quo, bringing bold ideas and a fearless spirit to redefine connectivity.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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