Sr Specialist Credit/Collections Analyst at AT&T

Bloomington, Minnesota, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

Bachelor’s degree (BS/BA) desired
2+ years of related experience
Certification required in some areas
Experienced professional with in-depth knowledge, applying organizational practices to resolve moderately difficult problems
Works with independent judgement on expansive projects with minimal supervision, implementing policy changes to improve functions
Actions impact efficiency, costs, schedules, and client relationships
Interacts primarily within the department and with General Managers and above across various teams

Responsibilities

Credit Risk Assessment and Management: Evaluate client creditworthiness through financial statement analysis and credit reports. Set and monitor credit limits and terms for new and existing accounts
Collections: Implement collection strategies to reduce overdue accounts and contact customers for outstanding payments. Negotiate payment plans and maintain detailed records of collection activities
Account Reconciliation: Reconcile customer accounts and resolve billing discrepancies. Collaborate with the accounting team to ensure accurate payment allocation
Reporting and Analysis: Prepare and analyze reports on accounts receivable and credit risk. Present findings and recommendations to senior management
Other Duties as Assigned: Support special projects, compliance with policies, process improvements, and provide support to junior analysts. Undertake additional tasks as needed to support the credit and collections team
Support credit and collections process, manage credit risk, ensure timely collections, and maintain positive client relationships in compliance with AT&T guidelines and industry standards

Skills

Credit Risk Assessment

Financial Statement Analysis

Credit Reports

Collections

Payment Negotiation

Account Reconciliation

Billing Dispute Resolution

Accounts Receivable Reporting

Data Analysis

Compliance

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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