Sr Service Engineer - Reliability at Caterpillar Inc.

Tucson, Arizona, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Mining, Manufacturing, Heavy EquipmentIndustries

Requirements

Experience as a former Technical Representative or similar field-based role experienced in Caterpillar and dealer product support practices
Understanding of day-to-day operational challenges
Mining industry experience (strong asset)
Solid understanding of global quality standards
Strong analytical mindset with experience in data visualization and reporting (Power BI and Snowflake experience preferred)
Familiarity with Caterpillar’s product reliability systems and proficiency with the tools
Knowledge of customer values and practices to align customer needs and satisfaction
Knowledge of customer service concepts and techniques to meet or exceed customer needs
Knowledge of consulting techniques, roles, and responsibilities for providing technical or business guidance to internal and external clients
Ability to work across the enterprise to achieve results
Effective communication skills across the enterprise and to leadership

Responsibilities

Collect, score, and rank top RI product issues globally
Partner with RI product groups and regional teams to resolve priority issues
Create and deliver issue reporting for RI leadership and product groups
Lead containment efforts for critical product issues in collaboration with field teams
Drive execution of corrective actions to ensure timely resolution and prevent recurrence
Analyze product health trends leveraging available service data tools
Guide strategic use of leading indicators to assess fleet performance and availability
Advise regional, dealer, and internal teams on service data management strategies
Identify and advance opportunities to optimize service data collection and analysis tools
Serve as subject matter expert on component life and durability data
Build lifecycle cost models based on actual component life and application severity
Identify gaps in component durability and drive improvements with the product groups

Skills

Data Analytics

Product Issue Management

Reliability Engineering

Data Analysis

Trending Analysis

Service Data Tools

Component Lifecycle

Durability Analysis

Issue Reporting

Corrective Actions

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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