Sr Salesforce Developer at The Walt Disney Company

Santa Monica, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, Media, StreamingIndustries

Requirements

Fluent in Apex, SOQL, and SOSL
Deep understanding of Salesforce’s features, capabilities, and best practices
Advanced proficiency in Apex, SOQL/SOSL, RESTful services, LWCs, and Aura
Experience transforming business needs into scalable solutions
Experience developing complex and global CRM and Help Center implementations
Bachelor’s degree or equivalent experience (undergraduate degree in computer science, information systems, or related field preferred)

Responsibilities

Build, develop, and implement customer service technology in support of DTC, leveraging cloud-native technology to enable VX self-service and assisted service by implementing Salesforce architecture and development strategies that align with business objectives
Maintain technology platform, ensuring high availability, scalability, performance, and data quality supporting 20M+ monthly help site visits, 50k+ daily interactions, and 6k+ internal users
Design and develop high-quality solutions on the Salesforce platform
Facilitate business requirement discussions with key stakeholders across functions and levels, advise on technology and potential tradeoffs, and provide implementation and customization options
Work with internal and external partners to deliver backlog requests and projects in iterative release cycles
Champion best practices for Salesforce development, ensuring adherence to quality standards and coding guidelines
Stay abreast of the latest Salesforce trends and technologies, prototype emerging technologies, and implement innovative solutions to create best-in-class service experiences
Document technical decisions and maintain comprehensible documentation for future reference
Conduct technical reviews, provide guidance on technical debt reduction, and oversee the implementation of continuous improvement initiatives
Troubleshoot and resolve complex Salesforce issues, ensuring system stability and performance
Partner with various departments, including Enterprise, Product, Engineering, IT, Operations, Data, and InfoSec, to coordinate initiatives that deliver on Disney DTC's business goals and objectives