Sr Production Service Engineer at ServiceNow

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud Computing, IT Service ManagementIndustries

Requirements

Willing to work in EMEA hours
Availability for weekend shifts: Must be able to work weekends, with corresponding days off during the week. Willing to work 4 x 10 OR 5 x 8 including weekends. Required to be on-call as needed
Minimum of 2 days per week in the Hyderabad office
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (e.g., using AI-powered tools, automating workflows, analyzing AI-driven insights)
5+ years of experience in enterprise technical systems support, operations and development
Good knowledge of Linux systems
Coding in one or more of these languages: JavaScript, Python, Java, and Bash
Understanding of Networking services and protocols: Routing, Load Balancing, DNS, SNMP, HTTPS, TCP/IP, etc
Working knowledge in one or more of the databases: Postgres, MySQL, Maria DB, Oracle
Web application / API development and operations experience
Experience in using Splunk for analysis and reporting
Strong troubleshooting, analysis and problem-solving skills
Agile methodologies and software development lifecycle experience
Familiarity with Cloud Technologies: AWS, Azure, GCP or OpenStack
Metric-driven mindset
Engage with customers and partners to drive resolutions and efficiency
Self-motivated and having a customer support mindset
Team-first attitude and uncompromising attention to detail
Good collaboration and communication skills

Responsibilities

Investigate, support and provide sustainable resolution to issues within our cloud infrastructure and application stack
Use experience in software development, systems engineering and networking to proactively prevent repeatable issues
Drive initiatives with partner teams to improve the reliability and performance of the cloud infrastructure through improved system design
Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions

Skills

Cloud Infrastructure

Software Development

Systems Engineering

Networking

Troubleshooting

Analysis

Reliability Engineering

Scalability

Performance Optimization

Incident Management

MTTR Reduction

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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