Crowdstrike

Sr. Problem Management Engineer – Engineering Service Management (Remote)

California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

CybersecurityIndustries

Requirements

Candidates should possess 8+ years of experience in Engineering Operations, DevOps, Service Management, or Platform/SRE Engineering, with a strong understanding of ITSM, particularly Problem, Incident, and Change Management. Experience managing or building problem management processes is essential, along with familiarity with automation tools and techniques.

Responsibilities

As a Senior Engineering Problem Manager, you will be responsible for designing and implementing modern problem management workflows, leading the governance of key deliverables, driving continuous improvement through retrospectives, partnering with various teams to automate known errors and leverage AI/ML for root cause analysis, and integrating post-incident review outcomes into continuous improvement loops and technical roadmaps. You will also focus on business impact analysis, toolchain integration, and acting as a coach and change agent to promote a culture of accountability and shared ownership of reliability.

Skills

Problem Management

AI/ML

Root Cause Analysis

Automation

DevOps

Incident Reduction

Operational Excellence

Technical Integrations

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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