Sr. Principal Engineer - Customer Identity - Hybrid - Seattle at Nordstrom

Seattle, Washington, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, TechnologyIndustries

Requirements

15+ years of professional experience in software engineering and demonstrated success delivering customer identity solutions at enterprise scale
Bachelor's or Master's degree in Computer Science, Engineering, or related field
Demonstrated expertise in designing, implementing, and integrating enterprise-scale customer identity systems, including recognition systems, authentication frameworks, and cross-channel data integration
Deep knowledge of identity and access management, customer data platforms, authentication protocols, and privacy-enhancing technologies
Experience balancing security requirements with frictionless customer experiences across multiple technology domains
Familiarity with regulatory frameworks governing customer data and privacy
Demonstrated ability to influence enterprise-wide architecture and engineering practices

Responsibilities

Lead enterprise-wide customer identity strategy and roadmap, creating a unified approach to recognizing and serving customers across all touchpoints
Enhance customer targeting capabilities through improved identity resolution, providing robust identity signals to power greater personalization, segmentation, and marketing automation
Ensure identity solutions deliver exceptional customer experiences while aligning with Nordstrom's overall business objectives
Design architectures that seamlessly integrate customer data across store, online, and mobile experiences to create a consistent view of each customer
Architect a comprehensive trust framework that safeguards customer identities while maintaining friction-free customer experiences through deterministic verification and probabilistic risk assessments
Create confidence scoring systems that represent our accuracy level in understanding customer preferences, segment placement, and other key attributes
Develop identity observability frameworks and establish standards for system quality, performance metrics, and fraud detection
Establish architectural standards for identity management systems, including security, governance, privacy, and compliance mechanisms
Serve as the organization's foremost expert on customer data integration, cross-channel recognition patterns, and trust frameworks for digital and physical retail environments
Influence cross-organizational design decisions and lead technical reviews for identity initiatives across Nordstrom
Mentor engineering teams on customer data integration best practices and foster a culture of customer-centricity across the organization

Skills

Identity Management

Customer Identity

Scalable Architecture

Security

Privacy

Personalization

Identity Resolution

Segmentation

Marketing Automation

Enterprise Architecture

Roadmap Planning

Digital Channels

Physical Channels

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

Land your dream remote job 3x faster with AI

Try Jobo Free