Sr Operational Process Analyst at Remitly

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Risk Management, TechnologyIndustries

Requirements

Strong knowledge of batch processing
Excellent written communication skills
Strong change management skills
Understanding of change request processes
Experience providing analytical support for system interfaces
Ability to escalate issues using good judgment

Responsibilities

Drive adherence to the global change and configuration management process
Lead process improvement activities
Conduct testing of service management tools and write process use cases
Review all production changes for compliance with global change and configuration policies
Develop modifications and enhancements to global change and configuration policies
Provide training on change management and tool utilization
Manage the Change Advisory Board (CAB)
Identify tool improvements for streamlining processes

Skills

Key technologies and capabilities for this role

Change ManagementConfiguration ManagementProcess ImprovementService Management ToolsTestingUse Case DevelopmentPolicy ComplianceTrainingProblem-SolvingAnalysis Reports

Questions & Answers

Common questions about this position

What is the salary range for the Senior Operational Process Analyst role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Senior Operational Process Analyst position?

Required skills include strong knowledge of batch processing, excellent written communication skills, strong change management skills, understanding of change request processes, and experience providing analytical support for system interfaces.

What is the company culture like for this team?

The team thrives in an innovative environment with a real passion for products and teamwork, working agilely and collaborating effectively.

What makes a strong candidate for this role?

Candidates with the listed skills such as strong change management, batch processing knowledge, and analytical support experience are encouraged to apply, even if they do not meet all criteria, and diverse backgrounds are welcome.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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