Legal Operations Manager
Palo Alto NetworksSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaSIndustries
Requirements
- 7–10+ years of legal operations or contracts management experience, ideally in high-growth SaaS or tech environments
- Comfortable working independently and trusted to own complex, ambiguous projects end-to-end
- Deep experience with legal systems and tools (e.g. CLM, Exterro, LinkSquares, Carta, Board Portals, Ethics Hotlines)
- Track record of standing up new operational structures and improving legacy processes
- Confident navigating contracts and legal documents, with strong judgment in cross-functional risk conversations
- Proactive, highly organized, and thrive in fast-paced, dynamic environments
- Bachelor’s degree preferred (Paralegal certificate considered); JD a plus but not required
Responsibilities
- Own and evolve legal tech stack (e.g. CLM, ZenDesk, Docusign, Notion), identifying gaps, selecting tools, and driving adoption across the org
- Design, implement, and measure operational processes that improve the efficiency, visibility, and effectiveness of the legal function
- Lead contract lifecycle management, including drafting and reviewing agreements and supporting (or leading) negotiations with vendors, customers, and partners
- Collaborate cross-functionally with Finance, Sales, and People teams to align legal operations with broader business goals and risk posture
- Support legal reviews and compliance processes, acting as a strategic contributor to key legal and regulatory workflows
- Proactively identify and resolve operational bottlenecks, manage legal risk, and drive continuous process improvement
- Own documentation and knowledge management systems to ensure continuity, transparency, and scale
- Pitch in on legal assistant-level tasks as needed, while designing systems to minimize or automate repetitive tasks
Skills
CLM
Zendesk
DocuSign
Notion
Contract Lifecycle Management
Legal Operations
Process Design
Workflow Optimization
Tech Stack Management
Cross-functional Collaboration
Customer.io
Marketing automation for customer engagement
About Customer.io
Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.
Portland, OregonHeadquarters
2012Year Founded
$9.6MTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
201-500Employees
Benefits
Unlimited Paid Time Off
Paid Parental Leave
Health Insurance
401(k) Company Match
Healthy Lifestyle Budget
Remote Work Options
Co-working Space Rental Reimbursement
Professional Development Budget
Home Office Stipend
Sabbatical Leave
Risks
Increased competition from other platforms integrating with Vision Pro.
Reliance on Twilio SMS could pose risks if service issues arise.
Emergence of comprehensive notification solutions like Knock challenges market position.
Differentiation
Customer.io offers real-time audience segmentation for personalized messaging.
The platform supports A/B testing for continuous campaign optimization.
Customer.io integrates with Vision Pro for VR marketing campaigns.
Upsides
Integration with Apple Vision Pro opens new VR marketing opportunities.
Partnership with Twilio enhances robust SMS messaging solutions.
Participation in CEE Startup Challenge expands market reach and innovation.
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