Senior Learning Design Professional

Employment Type: Full-time

Position Overview

Become a part of our caring community and help us put health first. The Senior Learning Design Professional uses instructional design, cognitive psychology, and adult learning theory to determine the appropriate solution to a knowledge or performance gap. This role involves assignments of moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

• Analyzes content, organizes content, designs solutions, and writes storyboards, scripts, performance support, online learning, and manuals.
• Analyzes learning needs and partners with subject matter experts to provide input for course content.
• Writes effective learning objectives and coordinates performance assessments to measure training effectiveness.
• Ensures course materials are current and relevant to training needs.
• Tracks and analyzes the effectiveness of training programs by examining learner satisfaction levels, proficiency testing, and job performance improvement.
• Provides instruction and guidance to Facilitators.
• Utilizes collaborative tools to facilitate learning.
• Plans, organizes, and develops training curriculum, materials, job performance aids, and programs to meet specific training needs.
• Uses consultative skills to commit projects and conduct needs analysis with clients to determine whether learning solutions are necessary or relevant.
• Influences department’s strategy and makes decisions on moderately complex to complex issues regarding the technical approach for project components, working without direction.
• Exercises considerable latitude in determining objectives and approaches to assignments.
• Supports the Medicare Risk Adjustment Team within the Healthcare Quality Reporting and Improvement Department (HQRI).
• Creates and facilitates computer-based and live training opportunities to support the MRA business as needed.
• May develop and deliver onboarding and additional training content to support medical coders or call center employees, in addition to regular MRA business content.
• The team is responsible for providing medical coding certification training and continued education.

Requirements

• Bachelor's degree.
• Prior experience working in a consumer-centric company leading the learning function or a related function.
• 3 or more years of experience in online learning development and instructional design.
• 3 or more years of experience in education facilitation.
• Prior demonstrated capability leading teams and developing and maintaining a dynamic and high-performing team culture.
• Progressive business experience with a focus on learning strategies and adult learning theories.
• Ability to accommodate working hours according to the Eastern Time Zone.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Preferred Qualifications

• Master's Degree in one of the following areas: Business Administration; Learning and Performance; Instructional Design; Education; Human Resources, Organizational Design, or related field.
• Work experience in a healthcare and/or insurance setting.
• Working knowledge of Medicare Risk Adjustment and/or Stars.
• Experience utilizing Articulate products (Storyline, Rise).
• Experience with Wellsaid.
• Experience utilizing administrative functions of Cornerstone LMS.
• AAPC certified coding instructor (ideal, but not required).

Additional Information

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information.