Sr. Knowledge Management Associate, Platform Demand at Comcast

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Advertising, Media, TechnologyIndustries

Requirements

5–7 years of relevant experience
Self-starter with strong project/program management skills
Excellent collaboration and organization skills
Ability to manage multiple concurrent projects under tight deadlines—from requirements gathering through execution
Passion for quickly learning new products, systems, and ideas
Ability to translate complex business and technical concepts into clear communication and documentation

Responsibilities

Collaborate with internal teams to define the Knowledge Management strategy and lead initiatives that promote knowledge sharing, preserve data, and optimize the use of information assets across the organization
Manage fast-paced product release timelines across multiple teams, serving as a product expert, balancing quality versus speed to delivery, and driving cross-functional alignment to support knowledge creation and communication
Oversee and prioritize the development of high-quality documentation—including manuals, guides, and technical collateral—to support FreeWheel’s product suite, ensuring consistency with customer-facing standards by partnering closely with technical writers
Coordinate delivery across key stakeholders (e.g., business partners, infrastructure, vendors), while managing communication and expectations across business units and functions
Monitor trends and maintain a feedback loop between Product Management and Knowledge Management teams to inform process improvements, template development, and roadmap planning
Independently manage new requests, mediate conflicts, and provide realistic trade-offs; partner with Product, Engineering, and technical writers to deliver scoped work
Identify and address knowledge management challenges, implementing and tracking solutions that enhance organizational efficiency and customer value
Provide thought leadership across internal teams, driving execution of knowledge management deliverables to meet client needs and project deadlines
Mentor and coach team members, championing best practices in knowledge management
Manage, curate, and improve FreeWheel’s knowledge base systems with clear, consistent, and comprehensive user guides and technical documentation
Interview stakeholders, assess and prioritize client needs, and develop strategies to build and manage key content through frequent product release updates
Lead the design and development of critical assets for both business and technical audiences
Manage large-scale knowledge management projects from ideation to completion, including data migration, provisioning, user experience optimization, and quality control

Skills

Knowledge Management

Technical Documentation

Program Management

Stakeholder Interviews

Content Curation

Data Migration

User Experience Optimization

Quality Control

Project Management

Product Documentation

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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