Job Description: Account Executive

Employment Type: Full-time Location Type: Remote Salary: $128,400 - $211,900 (Base Pay) + Equity, Variable/Incentive Compensation & Benefits

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

As an Account Executive, you will be responsible for producing new business sales revenue from a SaaS license model. This will be achieved through strategic account planning, territory planning, prospect research, utilizing business development strategies, and completing field-based sales activities within a defined set of prospects, territory, or vertical.

Responsibilities

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales.
• Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.).
• Act as a trusted advisor to customers by understanding their business and advising on how ServiceNow can help their IT roadmap.
• Identify the right specialist/support resources to bring into a deal, at the right time.

Qualifications

To be successful in this role, you have:

• Experience:
  • 10+ years of sales experience within a software OR solutions sales organization.
  • Experience establishing trusted relationships with current and prospective clients and other teams.
  • Experience producing new business, negotiating deals, and maintaining healthy C-Level relationships.
  • Experience achieving sales targets.
  • Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Skills:
  • The ability to understand the "bigger picture" and our plans around IT.
  • Experience promoting a customer success focus in a "win as a team" environment.
• Other:
  • Willingness to travel up to 50%.

Compensation & Benefits

For positions in this location, we offer a base pay of $128,400 - $211,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

Please note: The base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Benefits package includes:

• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other protected characteristic.