Sr. Engagement Manager, EMEA at Highspot

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, SaaSIndustries

Requirements

7+ years of relevant experience (consulting, client management, professional services, or sales engineering) partnering with Enterprise clients
Proven success in managing large, complex projects with strategic enterprise customers
Demonstrated ability to resolve complex escalations and deliver projects profitably while maintaining high utilization rates
Ability to effectively support and engage with a diverse group of people, sustaining dynamic discussions with executives or helping impatient new users
Ability to coach and mentor members of the project team throughout implementations
Excellent written communication skills

Responsibilities

Lead end-to-end delivery of large-scale, strategic projects for enterprise clients, ensuring outcomes align with customer goals and expectations
Quickly gain proficiency in articulating the value of Highspot's product in the context of customers' strategic plans
Foster trusted relationships with key stakeholders and decision-makers, including C-suite executives, demonstrating exceptional executive presence and influence
Manage Statements of Work (SOWs) from initiation to completion, delivering projects on time, within scope, and within budget while ensuring strong billable utilization
Seamlessly handle highly complex escalations, mitigating risks, and ensuring smooth execution and customer satisfaction
Navigate complex customer organizations, building consensus across diverse teams and maintaining alignment on priorities
Act as the primary point of contact for customers, addressing challenges and resolving escalations effectively
Communicate progress, challenges, and successes to senior leaders, both internally and externally, with clarity and impact
Collaborate with account teams to identify upsell opportunities and position professional services that drive additional value for clients
Partner with sales to structure and negotiate service contracts and SOWs aligned with client needs to drive service revenue
Manage project budgets, forecasts, and financial performance, ensuring profitability and adherence to operational standards
Continuously optimize delivery processes to enhance efficiency and client satisfaction
Travel up to 20% as required, depending on customer and project needs

Skills

Project Management

Customer Success

Stakeholder Management

Executive Presence

SOW Management

Strategic Alignment

Enterprise Client Delivery

Sales Enablement

Highspot

AI-powered sales enablement platform

About Highspot

Highspot provides a sales enablement platform that helps sales teams improve their productivity and efficiency. Its main product, Highspot Copilot, is an AI-powered digital assistant that delivers the right content to sales representatives at the right time, enhancing their ability to engage and convert potential buyers. The platform supports sales teams by managing sales content, preparing reps for different selling scenarios, and facilitating personalized interactions through digital sales rooms. Highspot also includes features for onboarding and training sales reps, ensuring they are well-prepared for real-world situations. Unlike many competitors, Highspot focuses on driving measurable outcomes such as increased win rates and reduced ramp time for sales reps. The goal of Highspot is to empower sales teams to close deals more effectively and generate higher revenue.

Seattle, WashingtonHeadquarters

2012Year Founded

$625.1MTotal Funding

SERIES_FCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Medical, dental, vision, disability, & life benefits

Group Retirement Savings Plan (RRSP)

Matching employer contributions (DPSP) with immediate vesting

3 Weeks of Paid Vacation

Generous Holiday Schedule

Quarterly Recharge Fridays

Flexible work schedules

Professional development opportunities

Discounted ClassPass membership

Access to coaches & therapists

2 Volunteer days per year

Risks

Highspot faces competition from larger rivals like Salesforce and Oracle.

Recent layoffs may impact Highspot's operational efficiency and innovation.

Reliance on AI technologies exposes Highspot to data privacy and ethics concerns.

Differentiation

Highspot offers a unified sales enablement platform with AI-driven features.

The platform integrates content management, training, and engagement intelligence for sales teams.

Highspot Copilot enhances sales productivity with AI-powered digital assistance.

Upsides

Highspot is recognized as a leader in the Forrester Wave report Q3 2024.

The partnership with Krisp enhances voice productivity in remote sales environments.

Highspot's Meeting Intelligence improves real-world coaching for better sales outcomes.

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