Sr. Digital Workplace Automation Analyst at Logitech

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field (preferably BE/B.Tech, BSc Computer Science, or MCA), or equivalent practical experience
Minimum 5 years of experience in the IT infrastructure area
Solid understanding of digital workplace processes and familiarity with automation concepts and tools
Ideally, basic knowledge of AI technologies like chatbots or virtual assistants
Proficiency in scripting or programming languages like Python or PowerShell is a plus
Strong analytical and problem-solving skills with a keen eye for detail
Excellent written and verbal English communication skills
Ability to work effectively within a team and follow established procedures
Willingness to work various shifts in a 24x7 environment and experience in a global support setting

Responsibilities

Serve as an escalation point for complex, high-priority technical issues across platforms including Windows, macOS, mobile devices, and collaboration tools; troubleshoot and resolve hardware, software, network, and account problems
Drive the design, development, and deployment of advanced automation scripts, workflows, chatbots, and virtual assistants to streamline support processes
Proactively analyze ticket data to identify pain points and implement new automation solutions to improve efficiency and employee experience
Act as the primary technical resource for all deployed automation and AI tools, ensuring optimal performance and reliability
Mentor and guide support analysts by providing technical documentation and training to elevate team capabilities
Create clear, detailed technical documentation, standards, and procedures for support staff and end-users; contribute to and maintain the knowledge base
Collaborate closely with infrastructure, security, and application owners to ensure automation solutions integrate correctly and meet security/compliance standards
Work with other IT teams to ensure timely resolution of complex technical issues
Proactively stay current with technology trends in automation, AI, and digital workplace technologies to continuously improve support processes and solutions

Skills

Windows

macOS

mobile devices

collaboration tools

automation scripts

chatbots

virtual assistants

troubleshooting

IT support

workflow development

ticket analysis

technical documentation

mentorship

Logitech

Designs and sells computer peripherals and accessories

About Logitech

Logitech designs and manufactures computer peripherals and digital interaction tools, including keyboards, webcams, headsets, and mice. Their products enhance how users connect with the digital world, focusing on user experience and design. Logitech's offerings cater to a wide range of customers, from individual consumers to businesses and professional gamers, and are sold through various online and retail channels. What sets Logitech apart from competitors is their strong commitment to quality and continuous innovation, which allows them to meet the changing needs of their users and set industry standards. The company's goal is to improve digital interaction for everyone, ensuring customer satisfaction through excellent support and community engagement.

San Jose, CaliforniaHeadquarters

1981Year Founded

IPOCompany Stage

Consumer Software, Design, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

Comprehensive medical, dental, and vision

Life insurance, and short- and long-term disability

Flexible spending accounts for health care, dependent care and commuter expenses

Generous paid time off and holidays

Employee Assistance Program

Wellness programs and gym/sport benefits & discounts

Company social events

Logitech product discounts

Tuition reimbursement plan

Fun environment - take a break and play a game!

Retirement plan benefits

Risks

Increased competition from brands like Razer and Corsair in gaming peripherals.

Supply chain vulnerabilities affect availability of crucial semiconductor components.

Stricter EU environmental regulations may increase production costs for Logitech.

Differentiation

Logitech's diverse brand portfolio caters to various consumer and enterprise needs.

The company is recognized for its innovative design and user experience focus.

Logitech's commitment to sustainability enhances its brand reputation.

Upsides

Growing demand for remote work solutions boosts sales of webcams and headsets.

The gaming industry's growth supports increased sales of Logitech's gaming peripherals.

Rising content creation platforms drive demand for Logitech's streaming equipment.

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