Sr. Customer Support Analyst (Sr. Digital Content Specialist) at Nielsen

Pune, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Market Research, Media, TechnologyIndustries

Requirements

3+ years of experience in customer support, analytics, presentation design, training design or data visualization
Fluent in English
Strong proficiency in PowerPoint (animations, master slides, templates) and Excel (pivot tables, vlookup, charts)
Familiarity with Visualization Tools (e.g: Tableau, Power BI, QlikView) - to interpret data accurately
Adobe Creative Cloud applications (incl. Photoshop, Illustrator, Premiere Pro, After Effects, Canva)
Video and audio editing applications (Camtasia, Premiere Pro, etc.)
Strong visual storytelling skills to translate abstract ideas, data, and narratives into clean, compelling visuals

Responsibilities

Develop visually compelling, high-caliber PowerPoint presentations for senior leadership meetings, global broadcasts, and strategic initiatives in alignment with NIQ branding
Craft clear, persuasive narratives that simplify complex concepts and resonate with executive-level audiences
Produce digital content across formats including videos, infographics, communications updates, dashboards, and visual reports
Apply advanced design principles (layout, color, typography, animation) to create polished, brand-aligned deliverables
Build and maintain presentation templates, toolkits, visual assets, and storyframes that support consistency across GCO
Elevate existing materials through redesign, refinement, and strong visual structuring
Edit short-form videos and motion graphics to support leadership communications, training, product updates, and announcements
Develop posters, digital flyers, newsletters, and internal campaign materials that drive engagement
Translate data, research findings, and operational insights into clean, intuitive visuals and charts
Work with analytics and support teams to build story-first visuals that highlight key takeaways and business impact
Partner with global teams, leaders, and subject-matter experts to understand context, audience, and intended impact
Incorporate feedback with speed and accuracy while maintaining quality standards
Support high-visibility deliverables with strong communication, proactive problem-solving, and attention to detail
Leverage AI and automation tools to accelerate content creation, enhance storytelling quality, and improve overall efficiency
Stay up-to-date on digital design trends, creative tools, and storytelling techniques to keep content modern and engaging

Skills

Key technologies and capabilities for this role

PowerPointVideo EditingInfographicsMotion GraphicsData VisualizationAI ToolsDesign PrinciplesTypographyAnimationMultimedia ProductionStorytellingBranding

Questions & Answers

Common questions about this position

Is this role remote or on-site?

The position is on-site.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for this Senior Digital Content Specialist role?

Key skills include advanced design principles (layout, color, typography, animation), PowerPoint presentation development, video editing and motion graphics, data visualization, and proficiency with AI-enabled tools and automation.

What is the company culture like for this position?

This information is not specified in the job description.

What makes a strong candidate for this role?

Strong candidates think like a designer, write like a storyteller, operate like a strategist, are fluent in digital storytelling, driven by design excellence, and excited about AI-assisted creative work.

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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