Sr. Customer Success Manager, EMEA

United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Software, Retail TechnologyIndustries

Requirements

Candidates must have at least 4 years of experience managing an Amazon business for a brand or agency, and 4+ years of experience managing other e-commerce channels like Walmart, eBay, or Target is preferred. Fluency in English is required, along with proficiency in at least one additional European language such as German, French, or Spanish. An analytical mindset is necessary to interpret Amazon performance metrics and generate actionable insights, supported by strong communication skills for influencing product decisions and engaging with stakeholders at all levels. Proficiency in CRM systems for generating account management reports is also required.

Responsibilities

The Senior Customer Success Manager will guide customers through their entire journey to maximize product usage and act as their advocate for resolving complex troubleshooting and product usage issues. This role involves introducing new products and services, identifying growth opportunities and upsell potential within client accounts, and communicating customer feedback to drive product improvements. Additionally, the manager will contribute to Customer Success SOPs, mentor junior colleagues, and communicate customer needs to influence product prioritization and engage with executive stakeholders for strategic consultations. Staying updated on e-commerce trends, Amazon backend systems, and creating/adhering to project plans are also key responsibilities.

Skills

Customer Success

eCommerce

Account Management

Product Usage

Problem Solving

Mentorship

Communication

Product Strategy

Data Analysis

Machine Learning

Artificial Intelligence

Pacvue

eCommerce advertising and sales optimization platform

About Pacvue

Pacvue provides eCommerce solutions that focus on optimizing advertising and sales for online retailers. Its software platform includes tools for campaign automation, sales analytics, and digital shelf optimization, which help clients manage their online advertising campaigns more effectively. By automating repetitive tasks and centralizing key metrics, Pacvue allows businesses to save time and improve their sales performance. Unlike many competitors, Pacvue emphasizes education and support through resources like Pacvue University, which offers self-guided courses and accreditations. The company's goal is to empower eCommerce businesses, from small entrepreneurs to large enterprises, to succeed in the competitive online marketplace.

Seattle, WashingtonHeadquarters

2018Year Founded

$1.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, Consumer SoftwareIndustries

201-500Employees

Benefits

Unlimited Paid Time Off

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Life Insurance

Pet Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Parental Leave

Paid Vacation

Risks

Emerging eCommerce platforms with similar tools could erode Pacvue's market share.

Rapid AI development may outpace Pacvue's integration capabilities, risking competitive edge loss.

Economic downturns could reduce demand for eCommerce advertising solutions, impacting revenue.

Differentiation

Pacvue offers a comprehensive platform integrating retail media, commerce operations, and advanced measurement.

The company provides specialized services like Revenue Recovery, enhancing its value proposition.

Pacvue University offers educational resources, supporting client success and satisfaction.

Upsides

AI-driven personalization in eCommerce enhances customer engagement and conversion rates.

Retail media networks expansion provides new opportunities for Pacvue's advertising solutions.

Omnichannel retail strategies offer growth potential for platforms integrating online and offline experiences.

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