Sr. Customer Service Associate at Nielsen

Pune, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

CPG, Marketing, Consumer Packaged GoodsIndustries

Requirements

Student or graduate (Bachelor/Master) of Marketing, Economics or related field, or technical/engineering studies delivered in English
2+ years in CPG industry
Proven experience of 3+ years
Strong numerical and analytical skills
Very good knowledge of Microsoft Excel (pivot tables, vlookup, conditional functions, conditional formatting, chart building, and formatting); knowledge of VBA is an asset
Knowledge of PowerPoint
Analytical and problem-solving skills
CPG Expertise
Business Intelligence tool experience
Proactive, flexible and self-motivated attitude
Strong communication skills, ability to document, present and educate others
Willingness to take ownership and see projects to completion
Ability to anticipate the bigger picture and holistic by nature
Experience and desire to create process documentation
Fluent communication in English - verbal and written (at least C1 level)
Results-oriented personality and ability to work to tight deadlines
Good time- and workload management skills
Ability to work both independently and as a team player
Experience in working in a virtual environment and in a multicultural setting
Diligence and attention to detail

Responsibilities

Assist with the execution of projects by compiling, analyzing, and interpreting sales data and consumer data, writing client reports, and building presentations
Summarize data in tables, charts, and graphs, reviewing data for errors and inconsistencies
Draft reports and presentations with simple data interpretation (category overview as well as issue-based)
Set up and refresh regular reports, including commentaries and highlights (CPS)
Share and actively search for best practice examples, and implement the approach in their own work whenever possible
Support other team members during client meetings and presentations
Provide analytical and technical support for senior team members and Client Business Partners
Operate with an analytical focus requiring category or CPS knowledge, supporting one or several clients
Bring best in class reports, visualisations and insights to clients on an adhoc basis when required
Maintain ownership for all CPS deliverables throughout the lifecycle

Skills

Excel

Pivot Tables

VLOOKUP

VBA

PowerPoint

Data Analysis

Sales Data

Consumer Data

Reporting

Visualizations

Business Intelligence

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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