Senior Client Success Manager
EnergyHubSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Payments, Financial Services, FinTechIndustries
Requirements
- Act as a primary point of contact for providing day-to-day operational support to clients
- Establish and foster relationships with clients and internal stakeholders at all levels of staff and senior management
- Be involved in VAS related activities from Client Success Manager perspective, including alignment with other Client Services functions and co-working with other Client Success Managers
- Lead complex cross functional client service delivery initiatives and work towards achieving client and key stakeholder acceptance of deliverables
- Understand key market/enterprise initiatives and be the consultant to the country team and clients to support the delivery and ensure readiness
- Ability to support and resolve critical issues, requiring in-depth experience, crisis management abilities, and critical decision making aptitude
- Provide insight and input within cross functional Visa organizations for new or changing products and services which may impact their clients, including Visa rules, integrated billing, and transaction research
- Provide technical expertise to clients to structure effective programs
- Serve as an escalation point for complex issues encountered by country team members
- Train team members and backup team members
- Manage non-routine, complex processing and change requests, as well as tactical and strategic client initiatives
- Proactively partner with assigned Account Executives to identify additional business opportunities, drive VAS and implement recommendations to increase service quality, revenue and efficiency
- Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders
- Act as liaison for the client: provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support
- Coordinate internal resources to accomplish Visa / client objectives, and ensure processing system performance standards are met and that the client perspective is represented within the organization
- Provide proactive planning and operational support to ensure that both the client and Visa are operating in the most effective and cost-efficient manner
Responsibilities
- Lead Client Services operational and processing engagements as well as supporting Value-Added Services activities for the Japan market
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this role remote or on-site?
This is an on-site position.
What are the main responsibilities of the Sr. Consultant, Client Success role?
The role involves acting as the primary point of contact for client operational support, leading complex cross-functional service delivery initiatives, resolving critical issues, and providing technical expertise for effective programs.
What skills or experience are required for this position?
Candidates need in-depth experience in crisis management, critical decision-making, ability to foster relationships with clients and stakeholders, and technical expertise in Visa products and services.
What is the team like for this Client Services role?
The Client Services team provides operational support to Visa's clients globally, acts as a key internal partner to product and technology, and collaborates with other Client Success Managers on Value-Added Services activities.
What makes a strong candidate for this Sr. Consultant position?
Strong candidates will have experience leading client engagements in the Japan market, the ability to handle complex issues with crisis management and decision-making skills, and expertise in fostering relationships across client and internal teams.
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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