[Remote] Accela MAS Consultant at Accela

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Government Technology, SaaSIndustries

Requirements

Experience implementing and supporting the Accela Civic Platform
Strong communication skills with the ability to present technical concepts clearly
High aptitude for complex problem analysis and resolution
Strong organizational and time management skills; detail-oriented and self-driven
Background in IT business analysis, design, development, testing, documentation, and system administration
Experience supporting highly technical and complex enterprise information systems
Bachelor’s Degree in Computer Science or related field
Accela Bronze Certified Implementation Professional
Certified Scrum Developer or equivalent Agile experience
Certified JavaScript Developer
Proficiency with reporting tools (SSRS, Crystal Reports)
Experience with Accela Citizen Access, Accela IVR, and Accela GIS
Experience with T-SQL, PL/SQL
Experience with Accela data migration tools

Responsibilities

System Administration Activities
Manage ticket intake and triage from customer contacts
Monitor and oversee MAS support tickets, including routing and escalation
Create, disable, or modify Accela platform user accounts and permissions
Support service pack and release testing
Provide proactive guidance on client-led testing for major releases
Escalate advanced troubleshooting items when needed
System Enhancement Development Activities
Build and modify workflows, business rules, and automations
Develop and adjust fee calculations
Configure and resolve urgent system issues
Create and update reports (SSRS, Crystal Reports)
Implement advanced scripting and automation for existing configurations

Skills

Key technologies and capabilities for this role

Accela Civic PlatformSystem AdministrationSystem EnhancementsSaaSWorkflow AutomationBusiness RulesReporting (SSRS, Crystal Reports)ScriptingIT Business AnalysisSystem DesignSystem DevelopmentTestingDocumentationTechnical TroubleshootingCommunicationProblem Analysis

Questions & Answers

Common questions about this position

What experience is required for the Accela MAS Consultant role?

Required experience includes implementing and supporting the Accela Civic Platform, along with a background in IT business analysis, design, development, testing, documentation, and system administration. Candidates also need experience supporting highly technical and complex enterprise information systems.

What are some desired qualifications for this position?

Desired qualifications include a Bachelor’s Degree in Computer Science or related field, Accela Bronze Certified Implementation Professional, Certified Scrum Developer or equivalent Agile experience, Certified JavaScript Developer, proficiency with reporting tools like SSRS and Crystal Reports, and experience with T-SQL, PL/SQL, Accela data migration tools, Citizen Access, IVR, and GIS.

What is the compensation for this role?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What soft skills are important for success in this role?

Strong communication skills to present technical concepts clearly, high aptitude for complex problem analysis and resolution, and strong organizational and time management skills while being detail-oriented and self-driven are essential.

Accela

Cloud-based solutions for government agencies

About Accela

Accela provides cloud-based solutions designed for government agencies to enhance civic engagement and streamline operations. Its main product, the Construct API, enables developers to create applications that improve interactions between government entities and citizens. These applications can assist with various civic functions, including permitting, licensing, code enforcement, and public health management. Accela differentiates itself from competitors by offering a subscription-based Software as a Service (SaaS) model, along with open-source tools and resources that foster a community of developers focused on civic technology. The company's goal is to improve efficiency, transparency, and citizen satisfaction in government services.

San Ramon, CaliforniaHeadquarters

1999Year Founded

$151.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Government & Public Sector, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Family Planning Benefits

401(k) Retirement Plan

401(k) Company Match

Health Savings Account/Flexible Spending Account

Life Insurance

Disability Insurance

Mental Health Support

Risks

Emerging civic tech startups pose a threat to Accela's market share.

Integration challenges with OpenCounter may disrupt service delivery.

Economic downturns could reduce government spending on Accela's SaaS solutions.

Differentiation

Accela offers a comprehensive suite of cloud-based solutions for government agencies.

The Construct API enables developers to enhance civic engagement and streamline operations.

Accela's acquisition of OpenCounter simplifies permitting and licensing processes for users.

Upsides

Increased demand for digital government services boosts Accela's SaaS offerings.

Smart city initiatives globally expand Accela's market reach.

Data-driven decision-making in government operations increases demand for Accela's analytics capabilities.

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