Sr. Client Solutions Manager - TikTok at Aleph

San José, San José Province, Costa Rica

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Advertising, MarketingIndustries

Requirements

At least 3 years of experience in client relationship management and digital media
Bachelor’s degree in Advertising, marketing, business or tech
Deep understanding of digital landscape and a passion for social media
Intimately familiar with online media planning, design and art control of advertising pieces

Responsibilities

Participate in strategic planning with sales to grow or generate new business opportunities
Act as a consultant for top Key accounts
POC for clients to deliver campaign management and reporting in time
Provide actionable insight to clients and sales with quantitative and qualitative analysis on campaign performance drivers (products, budget, costs, and creatives efficiency metrics against defined KPIs) and delivery
Ensure that SLAs are respected to become 1st class in client service
Optimize accounts to increase spend and manage projects to success on the reservation side
Drive education on products, company updates and share company best practices as relevant to client or agencies' business
Work and collaborate with a diverse group of internal cross functional teams to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners
Be the premium contact of the Sales Team
Aid the team in educating clients and agencies on product solutions and best practices, helping to grow existing business and manage relationships with key clients and agency partners (media, creative, marketing partners)
Maximize ROI for brand campaigns through optimization and up-sell recommendations supported by client facing reports
Manage large customer relationships and manage through conflict, driving groups to collective business decision
Provide feedback to product and tools teams to help scale the advertising platform
Organize & manage account information, assets & data, and reports
Keep accurate record of all pending and active campaign plans, assist to maintain campaign schedule and availability of ad placements
Work with the product and campaign execution team to ensure ad specifications and rates are accurate as well as being responsible for the reporting of and optimization of campaigns

Skills

Key technologies and capabilities for this role

Campaign ManagementPerformance AnalysisStrategic PlanningClient ConsultingKPI ReportingData AnalysisBudget ManagementCreative OptimizationSLA ComplianceTikTok AdsDigital Advertising

Questions & Answers

Common questions about this position

What is the employment type for this Sr. Client Solutions Manager role?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What are the main responsibilities for the Client Solutions Manager?

Responsibilities include participating in strategic planning, acting as a consultant for key accounts, delivering campaign management and reporting, providing actionable insights on performance, ensuring SLAs are met, optimizing accounts, driving product education, collaborating with cross-functional teams, and maximizing ROI through optimization and up-sell recommendations.

What is the company culture like at Aleph?

Aleph offers a fast-growing, innovative team in a dynamic, global environment across 130+ markets, focused on fostering long-lasting partnerships and empowering advertisers with platforms like TikTok.

What makes a strong candidate for this Client Solutions Manager position?

Strong candidates are ambitious, forward-thinking individuals eager to thrive in a dynamic global environment, with skills in campaign strategy, client consulting, performance optimization, cross-functional collaboration, and providing data-driven insights for top agencies and brands in Latam.

Aleph

Enhances spreadsheets for financial planning teams

About Aleph

Aleph enhances the financial planning and analysis (FP&A) process by improving the functionality of spreadsheets, which are widely used by finance teams. Instead of replacing Excel with new web-based tools, Aleph integrates advanced features into the familiar spreadsheet environment. This allows finance professionals to continue using a tool they are comfortable with while gaining access to real-time data integration, automated reporting, and collaborative capabilities. Unlike traditional FP&A solutions that require users to learn new systems, Aleph's approach minimizes the learning curve and maximizes productivity. The company operates on a subscription-based model, providing continuous updates and improvements to its software, which helps finance teams streamline their budgeting and forecasting tasks. Aleph's goal is to empower finance teams to work more efficiently and effectively by supercharging the spreadsheets they already rely on.

New York City, New YorkHeadquarters

2020Year Founded

$16.4MTotal Funding

SERIES_ACompany Stage

Fintech, Financial ServicesIndustries

11-50Employees

Benefits

Remote Work Options

Risks

Competition from established FP&A providers like Anaplan and Adaptive Insights is increasing.

Scaling operations in new markets like Nigeria may require additional resources.

Spreadsheet reliance may face criticism from companies seeking innovative FP&A tools.

Differentiation

Aleph enhances spreadsheet capabilities, unlike traditional FP&A tools replacing Excel.

Aleph offers real-time data integration with 150+ integrations, streamlining financial processes.

Aleph's no-code dashboards allow finance teams to interact with data easily.

Upsides

Growing demand for real-time data integration boosts Aleph's market potential.

No-code platforms trend supports Aleph's user-friendly approach for finance teams.

Aleph's expansion into Nigeria taps into emerging market fintech opportunities.

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