Sr. Business Analyst, Trust Operations - IWMS Client Experience at Fidelity Investments

Smithfield, Rhode Island, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Wealth ManagementIndustries

Requirements

Bachelor’s Degree or equivalent experience preferred
5+ years of operations and/or service experience in the financial services industry
Knowledge of Trusts; specifically understanding of Principal and Income Accounting
Knowledge of Fidelity systems preferred
Strong familiarity with financial industry, with a good understanding of the Mutual Fund and Brokerage industry
Ability to lead projects and work independently with minimal direction
Knowledge of Bank/Trust Business
Strong written, verbal and excellent interpersonal communication skills
Ability to work in a fast-paced, team environment
Ability with time management (multi-tasking) skills
Ability to collaborate with internal business partners
Ability to develop and monitor project plans, meet deliverables and manage escalations
Creativity/forward-thinking
Intermediate knowledge of Microsoft Office Applications

Responsibilities

Provide support for critical initiatives outlined by the CE Trust Operations organization
Perform business analysis of functions through diverse and complex projects, supporting multiple lines of business and products
Participate in tactical projects collaborating with internal business partners in Product, Operations, Implementation and Technology, including external vendors and service providers impacting internal and external clients
Support strategic projects as necessary
Analyze current processes and workflows to provide greater product applicability across multiple business units (IWMS, NF, and FFOS), focusing on improving operational efficiencies within CE, specifically Trust Operations Group
Participate in the design of new workflows to support the transition from the existing trust accounting system to the newly selected vendor
Track and report on issues related to the conversion of clients
Become subject matter expert on the application, providing training to internal and external users

Skills

Business Analysis

Trust Operations

Principal and Income Accounting

Workflow Design

Project Management

Operational Efficiency

Client Service

Financial Systems

Issue Tracking

User Training

Fidelity Systems

Fidelity Investments

Investment management and financial services provider

About Fidelity Investments

Fidelity Investments offers a range of financial services and tools designed to help individuals manage their investments and stay informed about the markets. Their products include mobile applications and market monitoring tools that provide users with real-time market quotes, news, and trading capabilities. For example, the Fidelity Market Monitor for Glass delivers daily market quotes directly to Google Glass, while the Fidelity app for Windows Phone 8 allows users to access news and trading tools on their mobile devices. Additionally, features like the Watch List Visualization for iPad help users track stock price changes over time using a heatmap. What sets Fidelity apart from its competitors is its focus on integrating new technologies and user-friendly interfaces to enhance the investment experience. The goal of Fidelity Investments is to empower individuals with the information and tools they need to make informed financial decisions.

Boston, MassachusettsHeadquarters

1946Year Founded

$120,238.8MTotal Funding

DEBT_FINANCINGCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Mental Health Support

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Parental Leave

Student Loan Assistance

Tuition Reimbursement

Risks

Loss of key personnel like Gita Bal may impact Fidelity's research capabilities.

Increased competition from Vanguard's new division could draw clients away from Fidelity.

Potential reputational risk from Bitcoin ETF outflows could affect Fidelity's offerings.

Differentiation

Fidelity Labs offers innovative beta products like Market Monitor for Google Glass.

Fidelity's mobile solutions are available on multiple platforms, including Windows Phone and iPad.

Fidelity's Open Limit Order Visualization provides unique insights into order execution proximity.

Upsides

Increased adoption of wearable tech could boost Fidelity's mobile solutions.

Growing interest in Bitcoin ETFs suggests expansion in Fidelity's digital asset offerings.

Rise of AI could benefit Fidelity's data analytics and AI-driven investment strategies.

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