Sr Associate Technical Support Delivery Analyst -Talent Acquisition at Workday

Warsaw, Woj. Mazowieckie, Poland

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Enterprise Software, SaaSIndustries

Requirements

1 years of experience with SaaS Enterprise software (eg. SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Cornerstone or a similar application) in a support, implementation or consulting environment
Confident communicator (verbally and in writing), who collaborates with business users and peers at all levels and varying technical abilities
Basic knowledge or previous experience (inferred from incomplete description)

Responsibilities

Handle a queue of support cases, prioritizing issues based on severity and customer impact
Work through exciting problems, motivate change and implement solutions
Handle time critical issues
Build solid relationships with our customers
Collaborate with Product Managers, QA and Development to determine solutions or workarounds
Balance ownership of existing case load while troubleshooting newly discovered issues
Maintain your knowledge of new functionality and compliance changes
Maintain certifications and training as required for the role
Get involved with initiatives, councils and projects that inspire your passion in support
Use your energy, drive and resourcefulness to encourage, mentor and coach others throughout the company
Participate in rostered shifts as part of our 24/7 Global Support shifts (Support Around the World)
Contribute to our Knowledge Centered Service by creating Knowledge articles

Skills

Key technologies and capabilities for this role

Technical SupportCustomer SupportEnterprise SoftwareSupport DeliveryTroubleshooting

Questions & Answers

Common questions about this position

What is the work arrangement or location for this role?

The team is located in the Pleasanton office, with flexible work schedules offered to promote work-life balance.

What are the required skills for this position?

The role requires a creative approach, eagerness to learn, ability to support colleagues, handle support cases, prioritize issues, solve problems, build customer relationships, and collaborate with Product Managers, QA, and Development.

What is the company culture like at Workday?

Workday has an employee-centric, collaborative culture that puts people first, promotes happiness, development, work-life balance, equal opportunities, and encourages everyone to shine authentically.

What shift pattern does the role involve?

The Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.

What makes a strong candidate for this role?

A strong candidate has a creative approach, is eager to learn, supports colleagues, enjoys having fun, and is passionate about customer service, innovation, and excellence.

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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