Sr Associate Network Technology Support at AT&T

Hyderabad, Telangana, India

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

Bachelor’s degree (BS/BA) desired
1+ years of related experience
Certification required in some areas
Solid knowledge of fundamental concepts and organizational practices
Ability to exercise judgment in the absence of prescribed guidelines or policies
Ability to work under minimal supervision with independent judgement

Responsibilities

Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues
Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring
Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes
Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers
Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports
Contribute to AT&T compliance with environmental laws and regulations as applicable (e.g., fuel tanks, generators, hazardous waste)

Skills

Network Troubleshooting

IP Core

Optical Networks

Mobility Networks

Alarm Monitoring

KPI Monitoring

Network Configuration

Root Cause Analysis

Incident Management

DevOps

Vendor Management

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

Land your dream remote job 3x faster with AI

Try Jobo Free