Ability to work nights and weekends, variable schedule(s), and overtime as necessary
Understand and apply Operating Principles
Own the customer experience
Be enthusiastic learners, users, and advocates of technology, products, and services
Win as a team and be open to new ideas
Participate in the Net Promoter System (huddles, call backs, feedback)
Drive results and growth
Support a culture of inclusion
Responsibilities
Database administration/Channel Lineup Management
Participate in the review, approval, and administration of changes to customer’s channel lineups
Publish channel lineups/policies and administer channel overrides in CLM (Channel Lineup Manager) application
Originate user story creation and participate in application/DB functionality enhancement discussions with technology teams
Partner with cross-functional teams (e.g., TPX, Comcast Business, Billing) to ensure end-to-end channel lineup integrity
Manage multiple projects, including tracking contract compliance, analyzing network carriage, and preparing executives for contract negotiations
Provide assistance to management in fulfilling programming and packaging strategies and goals
Create and maintain internal reports and presentations for executives and field management
Update reports to summarize contract terms for carriage, packaging, and distribution commitments through the contract checklist process
Manage content acquisition processes: reviewing and analyzing data, confirming contractual rights and obligations, communicating with management, and preparing reports
Manage coordination of the Channel Change Request (CCR) process from start to finish
Complete collection, preparation, and analysis of CCRs, confirm contract rights and obligations, lead communications with cable systems management, gain approvals from cable HQ management, communicate approvals to systems, and prepare tracking and completion reports
Other duties and special projects as assigned
Skills
Database Administration
Channel Lineup Management
CLM
User Story Creation
Contract Management
Project Management
Data Analysis
Reporting
Presentations
Excel
SQL
Comcast
Comcast Corporation is a global media and technology company.