specjalista(ka) ds. rozwoju i utrzymania procesów w kanałach zdalnych at Santander

Poznań, Greater Poland Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Wants to develop processes and solutions for customers in remote contact channels with the bank
Wants to improve, simplify, and increase security of processes performed by advisors
Wants to co-create the strategy for developing sales support in remote channels (phone, chat, mail, video)
Able to design and implement new processes and solutions for customers in remote contact channels (phone, chat, mail, video)
Feels comfortable in an environment full of procedures, regulations, and instructions
Knows trends in quality and service in the area of remote service and sales
(Nice to have) Experience in leading projects
(Nice to have) Very good knowledge of insurance processes

Responsibilities

Responsibility for developing processes, substantive support for advisors, and implementing new solutions for customers in remote contact channels (phone, chat, mail, video)
Implementing projects in the area of innovation, regulations, compliance assurance, simplification, and increasing process efficiency
Implementing processes that increase the bank's competitiveness in the availability of solutions in remote service and sales (phone, chat, mail, video)
Analyzing trends in remote service and sales
Implementing solutions consistent with the bank's strategy and area
Developing recommendations and co-creating the service and sales strategy for the area
Collaborating with other bank units to ensure consistency and effectiveness of actions

Skills

Key technologies and capabilities for this role

Process DevelopmentProcess MaintenanceRegulatory ComplianceChange ManagementRemote ChannelsBanking ProceduresData AnalysisCross-functional CollaborationProcedure ImplementationStrategy Development

Questions & Answers

Common questions about this position

What employment contract and work arrangement are offered?

The position offers an employment contract (umowa o pracę) for 12 months with hybrid work, partially in offices in Warsaw, Poznań, or Wrocław.

What are the key skills and experiences required for this role?

Candidates should be able to design and implement new processes and solutions for remote channels (phone, chat, mail, video), feel comfortable in an environment full of procedures and regulations, and be familiar with trends in remote service and sales quality.

What is the salary range for this position?

This information is not specified in the job description.

What is the company culture like at Santander?

The company values diversity among employees, believes everyone can bring a unique perspective, emphasizes leadership development through programs, and combines multiple business units with a shared goal in a tech-backed bank environment.

What makes a strong candidate for this role?

Strong candidates want to develop processes for remote bank channels, improve and simplify advisor processes for security and efficiency, and co-create strategies for remote sales via phone, chat, mail, and video; experience in project management and insurance processes is a plus.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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