specjalista(ka) ds. rozwoju i utrzymania procesów w kanałach zdalnych at Santander

Poznań, Greater Poland Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Wants to develop processes and solutions for customers in remote contact channels with the bank
Wants to improve, simplify, and increase security of processes performed by advisors
Wants to co-create the strategy for developing sales support in remote channels (phone, chat, mail, video)
Able to design and implement new processes and solutions for customers in remote contact channels (phone, chat, mail, video)
Feels comfortable in an environment full of procedures, regulations, and instructions
Knows trends in quality and service in the area of remote service and sales
(Nice to have) Experience in leading projects
(Nice to have) Very good knowledge of insurance processes

Responsibilities

Responsibility for developing processes, substantive support for advisors, and implementing new solutions for customers in remote contact channels (phone, chat, mail, video)
Implementing projects in the area of innovation, regulations, compliance assurance, simplification, and increasing process efficiency
Implementing processes that increase the bank's competitiveness in the availability of solutions in remote service and sales (phone, chat, mail, video)
Analyzing trends in remote service and sales
Implementing solutions consistent with the bank's strategy and area
Developing recommendations and co-creating the service and sales strategy for the area
Collaborating with other bank units to ensure consistency and effectiveness of actions

Skills

Process Development

Process Maintenance

Regulatory Compliance

Change Management

Remote Channels

Banking Procedures

Data Analysis

Cross-functional Collaboration

Procedure Implementation

Strategy Development

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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