Specialist, Category Support at Sysco

Concord, North Carolina, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Distribution, Wholesale, Supply ChainIndustries

Requirements

Associates or bachelor's degree preferred, or equivalent combination of education and Sysco merchandising, pricing, and/or customer service experience, or equivalent combination of education and foodservice industry experience
Mid-level Microsoft Excel skills, specifically Vlookups, manipulating pivot tables, filtering, and sorting functions
Knowledge of internal systems such as AS240, Reengineered Mainframe Environment (RME), Sysco Intranet, and Business Objects
Physical ability to regularly sit, stand, walk, use hands and fingers to operate computer keyboard, mouse, and telephone to talk and hear; frequently sit and reach with hands and arms; occasionally lift and/or move up to 20 pounds

Responsibilities

Lead set up of new suppliers, ship points, and Stock Keeping Units (SKU) per the guidance of category leadership; communicate with internal cross-functional teams
Head de-activation of SKUs and ship points per the guidance of category leadership; communicate with internal cross-functional teams
Direct supplier follow-ups of monthly delinquent earned income
Communicate updates and escalate issues to Senior Director and appropriate category leadership
Facilitate product cuttings by running reports, lead sample ordering and log-in, coordinate evaluation logistics and equipment needs, as well as assist with the evaluation set up and clean up
Participate in Corporate Multi-Unit (CMU) customer presentations through sample ordering and set up
Serve as the first line of support for Operating Company (OpCo) and supplier questions or issue resolution
Collaborate with cross-functional teams when their action is necessary
Serve as subject matter expert during continuous improvement tasks and escalate issues to category leadership
Process non-CatMan supplier or category price list changes, request CSV files from suppliers, route to category leadership for approvals, and assist with new pricing execution accuracy by routing variance reports to category leadership for review
Process non-commodity, CatMan cost/TP changes and assist with new pricing execution accuracy
Collect MRC baseline price points and communicate to category leadership in support of steady-state MRC
Assist with pricing adjustments and pricing execution accuracy if adjustments are necessary per category leadership
Support commodity and "squeeze" pricing, both CatMan and non-CatMan categories, by collecting data points, populating spreadsheets with recommendations for approval by category leadership, and monitor new pricing execution accuracy
Conduct business objects queries, manipulate total margin reports or scorecards for category assortment activities
Coordinate variance reports and collect MRC or squeeze pricing data to ensure pricing accuracy and MRC
Conduct category and supplier business reviews through business object query and/or manipulating total margin reports and/or scorecards
Targeted selling activities through business objects queries, publish results to OpCos and/or suppliers per the guidance of category leadership

Skills

Key technologies and capabilities for this role

SKU ManagementSupplier ManagementPricing AnalyticsCross-Functional CollaborationReport GenerationData ProcessingCSV HandlingIssue ResolutionProduct EvaluationCustomer Presentations

Questions & Answers

Common questions about this position

What is the compensation for the Category Support Specialist role?

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors.

Is this a remote position, and what's the travel requirement?

The role has no sales territory and 0% travel percentage. The zip code listed is 77077, suggesting a location-based position, but remote work policy is not explicitly stated.

What key skills are required for the Category Support Specialist position?

Key skills include conducting business objects queries, manipulating total margin reports or scorecards, spreadsheet population for pricing recommendations, cross-functional team communication, and issue escalation to leadership.

What is the team structure or work environment like at Sysco for this role?

The role involves collaborating with cross-functional teams, supporting Sysco Merchandising Services (SMS) departments and Operating Companies, and communicating with category leadership and suppliers.

What makes a strong candidate for the Category Support Specialist role?

Strong candidates have experience with pricing analytics, supplier management, business object queries, report manipulation, and cross-functional collaboration, as these are core responsibilities.

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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