Specialist, Card Chargeback Dispute & Investigations at OKX

Budapest, Hungary

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, FinTech, Financial ServicesIndustries

Requirements

Minimum of 3 years’ experience in card chargeback/dispute operations, preferably within a card issuing environment
Working knowledge of card scheme rules, dispute codes, and chargeback lifecycle
Experience handling both fraud and non-fraud dispute types (e.g., unauthorized use, service not rendered, duplicate billing)
Ability to analyze complex data points and make fair, evidence-based decisions
Strong attention to detail with excellent case documentation and communication skills
Comfortable working in a fast-paced, regulated environment with clear SLAs
Familiarity with card dispute tools and case management platforms is a plus

Responsibilities

Investigate and resolve cardholder disputes and chargebacks in accordance with card scheme regulations and internal policies
Review transaction details, customer claims, system data, and supporting documentation to determine liability
Ensure timely handling of cases to meet scheme and regulatory deadlines
Document all investigative findings and case outcomes clearly and consistently within internal systems
Identify patterns of fraud or abuse, and escalate high-risk cases for further review where needed
Collaborate with internal teams such as Customer Support, Product, and Risk Strategy to improve user experience and reduce disputes
Support the team in tracking dispute metrics, outcomes, and identifying areas for operational improvement

Skills

Chargeback Processing

Dispute Resolution

Card Scheme Regulations

Fraud Investigation

Transaction Analysis

Risk Operations

Customer Claims Evaluation

Documentation Review

OKX

Cryptocurrency exchange and DeFi services

About OKX

OKX is a leading cryptocurrency exchange that serves over 50 million users globally with a diverse suite of crypto trading and earning services. Dedication to leveraging blockchain technology to offer services like spot, margin, and derivatives markets, along with DeFi portfolio management and NFT marketplace access, underscores their commitment to enabling decentralized financial access. The company fosters a culture that values financial innovation and leadership in the digital finance sphere.

Singapore, SingaporeHeadquarters

2017Year Founded

$856.3MTotal Funding

PE_GROWTHCompany Stage

Fintech, Crypto & Web3Industries

5,001-10,000Employees