Specialist, AMER Operations, Scheduling & Cell Logistics at Bristol-Myers Squibb

Madison, New Jersey, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Pharmaceuticals, HealthcareIndustries

Requirements

Bachelor’s degree or 3 years of work experience
Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
Salesforce CRM experience a plus
Able to work independently and in groups
Flexible in responding to quickly changing business needs
Highly self-motivated, self-aware, and professional
Exceptional customer service orientation
Skilled at managing tense situations and de-escalation
Eager to work with teams from other regions and cultures
Able to share workspace
Office-based in Summit West, NJ with in-office attendance required a minimum of 60% of the time
Remote work must be performed at home with consistent office setup and internet access
Overtime may occasionally be required as assigned
Weekend and holiday on-call support is required as assigned
Travel is possible and will not exceed 10% (international travel will not exceed once per year)

Responsibilities

Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partners
Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics
Monitor collection, delivery, transportation, and manufacturing activities
Troubleshoot and develop plans of action for issues throughout the patient journey
Interact with internal and external stakeholders over the phone and email
Ensure a positive end-to-end customer experience
Execute escalations and facilitate product returns and product replacements
Input and maintain transactional data related to patient schedules within BMS’s scheduling system
Document feedback from customers and partners as received
Actively participate in tactical and other meetings as assigned
Facilitate daily operations activities and meetings including shift turnover on rotating basis
Provide real-time scheduling portal support to external users
Monitor and triage requests and issues within the case management system
Provide on-call and holiday support as assigned
Comply with applicable SOPs, work practices, and other documentation
Accountable for individual performance
Execute project tasks as assigned
Execute working groups tasks as assigned

Skills

scheduling

logistics

patient scheduling

supply chain management

troubleshooting

operations coordination

transportation management

manufacturing coordination

aphereis coordination

third-party logistics

Bristol-Myers Squibb

Develops and delivers biopharmaceutical medicines

About Bristol-Myers Squibb

Bristol Myers Squibb (BMS) develops and delivers medicines aimed at treating serious diseases, focusing on areas like cancer, autoimmune diseases, and heart conditions. The company conducts extensive research and development to create new drugs, which are sold after receiving regulatory approval. BMS also produces generic drugs, offering affordable alternatives that meet the same quality standards as their branded counterparts. What sets BMS apart from competitors is its dual focus on both innovative and generic medicines, enhancing access to healthcare. The company's goal is to improve patient outcomes while maintaining a commitment to sustainability and corporate responsibility.

New York City, New YorkHeadquarters

1887Year Founded

$33,706.1MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Professional Development Budget

Risks

Increased competition in oncology from emerging biotech firms like ArsenalBio.

BMS's lawsuit over the 340B Drug Pricing Program may lead to regulatory challenges.

Rapid AI and digital tech evolution may pose integration challenges for BMS.

Differentiation

BMS focuses on innovative cancer treatments through collaborations like ArsenalBio for T cell therapies.

The company emphasizes digital health technologies, enhancing clinical trial management and patient engagement.

BMS offers both innovative and generic medicines, increasing affordable healthcare solutions.

Upsides

BMS's partnership with Medidata enhances clinical research processes and patient outcomes.

The collaboration with AI Proteins advances novel miniprotein-based therapeutics, expanding therapeutic modalities.

BMS's global license agreement with BioArctic expands its portfolio in neurodegenerative diseases.

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