Spanish Order to Cash Associate at Accenture

Quatre Bornes Town, Plaine Wilhems, Mauritius

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Business Services, ConsultingIndustries

Requirements

Strong accounting background – ACCA Level 1 or Degree in Accounting / Finance / Administration
Overall experience of at least up to 2 years of managing Order Management processes
Reliable and flexible
Available to work CET (10:30 am – 7:00 pm & 11:30 a.m. to 8:00 p.m.)
Excellent communication skills – both written and spoken in French
Team Player
Strong analytical skills and efficient planning skills
Proficient in MS Office – Word, Excel
SAP Knowledge will be an advantage

Responsibilities

Ensure accurate and fast customer order processing within ERP from all order channels (both electronic and manual channels) incl. systematic usage of SSF
Appropriately communicate with customers on order status and inform if needed on any out-of-stock situations, partial deliveries, cancelations and backorders
Perform daily monitoring of orders per agreed rules and resolve possible errors such as incompletions and delivery blocks according to agreed SLAs to ensure customer satisfaction
Monitor that delivery and invoices batch jobs run as expected / without errors and intervene in case of any failures
Regularly review and prioritize fulfillment of backorders. As appropriate participate / contribute to S&OP meetings as basis for decisions to be taken for pending backorders and allocations
Ensure constant contact and exchange of order related information with other O2C functions (Collection & Disputes Team, Credit Team, etc.)
Act as major point of contact for customer claims and returns by registering and resolving them immediately if possible (post registration) or by directing them to the rightful owner for timely resolution
Ensure key metrics are met and service is delivered to customers as well as to divisions as agreed on in underlying SLAs
Support identification of opportunities for continuous process improvement and innovative solutions
Apply and drive a customer-centric mindset in all activities
Provide archiving and records retention in accordance with Bayer policies and Bayer practices
Provide internal and external audit support as requested

Skills

ERP

Order Management

Customer Service

S&OP

Backorder Management

Returns Processing

Claims Resolution

Process Improvement

Archiving

Records Retention

Audit Support

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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