Job Description

Employment Type: Full time

Position Overview

The Solution Design Specialist is responsible for performing protocol review, solution design/budget development, and sales support for up to two product lines. This role involves liaising with science and operations teams on solution design and mentoring solution design team members.

Responsibilities

• Demonstrate proficiency in understanding Clario’s product offering and operational delivery for up to two product lines and related products/services.
• Review protocols and identify solution needs to support the drafting of project-specific solution designs (new & rebids) within the respective Pricing Tool for assigned product lines.
• Participate in Protocol Review Team meetings, including:
  • Drafting the proposed solution within the Pricing Tool.
  • Uploading the Pricing Tool with the proposed solution into the workload queue (e.g., CRM/central database entries).
  • Presenting the proposed solution during Protocol Review Team meetings.
  • Following up on open solution design-related items post-meetings.
• Liaise with internal stakeholders, including Sales, Science, Product Management, Project Management, and Operations, on project-specific solution design specifications.
• Ensure day-to-day solutioning assignments within the workload queue reflect accurate status.
• Understand product integration offerings to recommend other Clario products for inclusion in solutions.
• Provide internal support to Sales inquiries on solution design-related matters.
• Complete solution/Pricing Tool analysis for reporting to the management team for strategic decisions and risk mitigation.
• Maintain an equitable workload, evidenced by department metrics.
• Maintain an organized file structure and naming convention for all solution design documents.
• Support strategic initiatives of the department.
• Participate in intra-inter departmental team meetings to share and implement best practices across sales support teams.

Note: The duties and responsibilities listed above represent the major responsibilities of the position. Other duties and responsibilities may be assigned as required. Clario reserves the right to amend or change this job description to meet the needs of Clario. This job description and any attachments do not constitute or represent a contract.

Qualifications and Skills Needed

Education:

• Bachelor's degree in medical, health, public or general science, or business administration (concentration in project management, technical communications, or a closely related field) is strongly preferred.
• Any equivalent combination of education and experience sufficient to perform job duties may be considered.

Experience:

• 1 to 2 years of experience in clinical trials, human health, project management, product management, solution/services engineering, or technical communication.
• Familiarity with protocols, either in development or technology design application, is required.
• Pharmaceutical and/or CRO background is a significant plus.
• Experience in a fast-paced, multi-task environment.
• Ability to work independently, collaboratively, and under pressure, adapting to rolling day-to-day changes.
• Excellent personal and professional interaction skills.
• Strong judgment and decision-making skills.
• Ability to effectively manage deadlines and strong follow-through with minimal supervision.
• Excellent prioritization, organizational, interpersonal, time management, verbal and written communication, and reading comprehension skills.
• Superior analytical skills, creative problem-solving skills, research capabilities, and attention to detail.
• Detail-oriented and demonstrated responsiveness to inquiries and requests.
• Excellent computer skills (MS Office suite, including).

Company Information

• Company: Clario