Job Description

Position Overview

• Location Type: Onsite (Hyderabad)
• Employment Type: Full-time
• Salary: Not specified

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies. Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

Role: Solutions Architect

We are looking for a Solutions Architect with expertise in customer implementations and service delivery to join our growing team. This role is critical in driving successful deployment and adoption of Aisera’s AI/ML-powered solutions for enterprises. As a key customer-facing technical leader, you will work closely with clients, product teams, and engineering to design, implement, and optimize AI-based automation solutions tailored to business needs.

Responsibilities

• Lead the end-to-end implementation of Aisera’s AI/ML solutions, ensuring seamless integration into customer environments.
• Act as the trusted advisor and architect for enterprise customers, aligning solutions with business requirements and technical landscapes.
• Collaborate with sales, product and engineering teams to deliver innovative solutions.
• Design and customize automation workflows, AI-powered virtual assistants, and integrations with enterprise applications (e.g., ServiceNow, Salesforce, Microsoft Teams, Slack).
• Define and document solution architectures, technical roadmaps, and best practices for AI/ML-driven implementations.
• Provide hands-on support for system configuration, API integrations, workflow configuration and troubleshooting during deployment.
• Lead technical workshops and training sessions to enable customer teams on Aisera’s platform.
• Drive continuous improvement by identifying and addressing implementation bottlenecks, optimizing system performance, and leveraging AI insights.

Requirements

• Experience: 8+ years of experience in customer-facing solution architecture, technical consulting, or implementation roles.

Application Instructions

• Not specified.