Solutions Architect - Enterprise Service Management at ServiceRocket

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Broad expertise across Atlassian's core focus areas: software development, enterprise service management, enterprise strategy and planning, and teamwork collaboration
Deep, specialized knowledge in one of Atlassian's core focus areas (pillars)
Ability to design innovative, high-value solutions primarily leveraging the Atlassian suite
Experience building long-term, trusted relationships with customers and guiding them on transformational journeys
Expertise in co-creating multi-year strategic roadmaps and providing architectural oversight for successful adoption and business value
Key leadership skills for enterprise-scale projects

Responsibilities

Deliver strategic solution roadmap discussions with customers, aligning business objectives with Atlassian capabilities and potential AI enhancements
Map customers' critical corporate initiatives and strategic goals to measurable KPIs, demonstrating business outcomes via the Atlassian platform
Act as a trusted advisor to customer stakeholders, including technical and leadership teams, through sustained mentorship
Set and communicate a compelling vision for customers' productive and efficient future, considering unique challenges and organizational capacity
Proactively identify and cultivate additional product and service opportunities aligned with customer strategic needs
Participate in strategic sales, proposal presentations, and ongoing team account planning and growth activities
Collaboratively build customer roadmaps aligning with corporate goals, designing robust integrations between Atlassian platform and other enterprise systems using ServiceRocket, Atlassian, and partner technologies
Define system architecture and provide high-level oversight for implementation and solution deployment for enterprise-scale projects
Guide customers through complex architectural decisions and implementation strategies, focusing on long-term value and user adoption
Advise on change management processes for successful adoption of new technologies and redesigned processes
Collaborate with product and engineering teams to rapidly prototype app innovations and custom solutions
Lead the design of high-value, reusable strategic solutions

Skills

Key technologies and capabilities for this role

AtlassianJiraConfluenceSolution ArchitectureEnterprise Service ManagementStrategic RoadmapsSoftware DevelopmentTeam Collaboration

Questions & Answers

Common questions about this position

What is the work arrangement or location policy for this role?

This information is not specified in the job description.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key skills and expertise are required for the Solutions Architect role?

The role requires broad expertise across Atlassian's core focus areas—world-class software development, enterprise service management, enterprise strategy and planning, and teamwork collaboration—complemented by deep, specialized knowledge in one of these pillars.

What is the company culture like at ServiceRocket?

ServiceRocket offers a fun-loving and inclusive work environment that supports professional growth and personal well-being, with a collaborative mindset reflected in their 4.7 Glassdoor rating.

What makes a strong candidate for this Solutions Architect position?

Strong candidates will have broad expertise in Atlassian's core areas with deep specialization in one pillar, plus the ability to design innovative solutions, build customer relationships, and co-create strategic roadmaps.

ServiceRocket

Consulting and services for Atlassian products

About ServiceRocket

ServiceRocket offers solutions and services for Atlassian products like Jira and Confluence, including consulting, training, managed services, licensing, and apps. The company helps businesses of all sizes optimize their use of Atlassian software to improve project management and collaboration. Unlike its competitors, ServiceRocket provides a comprehensive suite of services tailored to enhance the value of Atlassian investments. The goal is to maximize productivity and efficiency for organizations using these tools.

Sydney, AustraliaHeadquarters

2001Year Founded

$270KTotal Funding

SEEDCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Stock Options

401(k) Retirement Plan

Paid Vacation

Hybrid Work Options

Risks

Increased competition from other Atlassian partners could erode market share.

Appfire's acquisition may reduce ServiceRocket's product offerings and revenue.

Focus on Atlassian may limit diversification and long-term growth.

Differentiation

ServiceRocket bridges the consumption gap for software companies and enterprises.

It offers a comprehensive suite of services for Atlassian products.

ServiceRocket is a Global Atlassian Platinum Solution Partner.

Upsides

Increased demand for remote work solutions boosts ServiceRocket's collaboration tools.

Digital transformation trends align with ServiceRocket's integration services expertise.

The rise of low-code platforms creates opportunities for custom app development.

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