Solutions Architect (Amazon Connect)
WillowTreeSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Cloud Computing, Software Development, Salesforce, ConsultingIndustries
Requirements
Candidates should possess 2-4 years of consulting experience within the Salesforce Partner or AWS ecosystems, 2+ years of hands-on configuration of Service Cloud Voice (and preferably, Amazon Connect), comfort establishing credibility with key customer decision makers and influencers, strong problem-solving and analytical skills, the ability to assess customers’ business goals and formulate product and services solutions, the ability to distill customers’ strategic business requirements into product insights, strong verbal/written communication and presentation skills, eagerness to contribute to overall team expertise, standards, methodologies and practices, practical exposure to Agile methodology, strong skills in data analysis and creating dashboards, and highly preferred certifications such as Salesforce Administrator, Service Cloud Voice Accreditation, AWS Cloud Practitioner or AWS Developer, Advanced Administrator, and Service Cloud Consultant.
Responsibilities
The Solution Architect - Service Cloud Voice (Salesforce) will participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training, evaluate client’s business processes and identify opportunities for enhancement, translate business requirements into functional specifications, business process and business requirement documents, develop user stories and process diagrams to support the design and development of Salesforce solutions, complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies, document and assign needed technical work to be done offshore, while collaborating with developers to test and verify that solutions meet the business requirements, and help ensure Quality deliverables.
Skills
Salesforce Service Cloud Voice
Amazon Connect
Salesforce Administrator
Service Cloud Voice Accreditation
AWS Cloud Practitioner
AWS Developer
AWS Certified Developer
AWS Certified Solutions Architect
Data Analysis
Dashboard Creation
Agile Methodology
Business Process Analysis
Requirements Gathering
User Story Creation
Process Diagrams
Technical Documentation
Offshore Collaboration
Testing
Verification
Functional Specifications
Thunder
Salesforce consulting and business optimization services
About Thunder
Thunder Consulting specializes in Salesforce consulting, helping businesses of all sizes optimize their use of the Salesforce CRM platform. Their services include 'Accelerate,' which speeds up implementation, 'Activate,' which engages users to ensure full utilization, and 'Amplify,' which offers ongoing support and adaptation to changing needs. Unlike many competitors, Thunder Consulting emphasizes a strong commitment to diversity, equality, inclusivity, and belonging within its workforce. Their goal is to empower organizations to achieve their business objectives through effective Salesforce strategies and support.
Key Metrics
San Francisco, CaliforniaHeadquarters
2020Year Founded
$15.6MTotal Funding
SERIES_ACompany Stage
Consulting, Enterprise SoftwareIndustries
201-500Employees