d) at Contentful

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

At least 2 years as a Solution Architect or at least 4 years in a similar customer-facing role (e.g., technical consultant, solution engineer, or implementation engineer) at an API-first (REST, GraphQL) SaaS company
Professional experience working on projects utilizing microservices-based architectures and transitioning from monolithic architectures
Experience working on digital experiences beyond the web (preferred)
Basic developer skills in any of the following: Javascript ES6, Ruby, Node.js, .NET, Swift, Java, Python, or PHP
Some experience with modern JS/React frameworks: NextJS, NuxtJS, Remix, Vue, or Angular; understanding of web rendering technologies (server-side, client-side, hybrid rendering, Static Site Generation including ISR, e.g., Gatsby)
Some professional experience with content management system(s) and solid understanding of headless CMS architecture and best practices for building content-driven applications
Bachelor’s Degree or equivalent experience in Engineering, Computer Science, or a related field
Comfortable working in a fast-paced environment with multiple customer engagements at once
Strong interpersonal, presentation, and persuasive skills with the ability to build diverse relationships and influence technical and non-technical audiences
Ability to work both autonomously and with a team to drive customer results
Fluency in English and German

Responsibilities

Create and deliver technical enablement on product platform features to customers and provide consultative advice and recommendations on specific implementation use cases
Identify and propose comprehensive solution designs to complex business problems after running customer discovery sessions
Keep abreast of Contentful product developments and synthesize these into best practices, workshops, and enablement materials for customers
Create prototypes or code examples to facilitate customer onboarding and support projects
Maintain a foundational understanding of technologies related to Contentful and stay up to date with industry trends
Continuously seek, synthesize, and communicate customer product feedback to Product Management, Engineering, and Marketing teams
Support engagement managers on quoting and scoping of Statements of Work (SOWs)
Partner with Sales, Customer Success Managers, and Solution Engineers to ensure a successful customer experience with Contentful
Continuously improve professional skills through activities such as training, reading, and seeking mentorship from others

Skills

REST

GraphQL

Solution Architecture

Prototyping

Technical Enablement

Customer Discovery

SaaS

API Platforms

Workshops

Technical Consulting

Contentful

Digital content management platform for businesses

About Contentful

Contentful offers a platform for digital content management that enables businesses to create, manage, and deliver content without coding. Its content management system (CMS) is designed for teams to streamline their content production and maintain a consistent experience across various brands and channels. Unlike competitors, Contentful operates on a freemium model, providing free access to basic features while charging for advanced capabilities. The company's goal is to empower businesses to effectively manage their digital content at scale.

Berlin, GermanyHeadquarters

2013Year Founded

$324.4MTotal Funding

SERIES_FCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Stock Options

Fertility Treatment Support

Unlimited Paid Time Off

Parental Leave

Professional Development Budget

Wellness Program

Phone/Internet Stipend

Home Office Stipend

Risks

Emerging CMS platforms with lower costs threaten Contentful's market share.

Integration challenges from the Ninetailed acquisition could disrupt operations.

The freemium model may limit revenue growth if users don't convert to paid plans.

Differentiation

Contentful offers a composable content platform for digital-first businesses.

The platform integrates seamlessly with hundreds of tools through open APIs.

Contentful's CMS allows content management without needing to write code.

Upsides

Contentful's acquisition of Ninetailed enhances its AI-driven content personalization capabilities.

Partnerships with Vercel and SAP expand Contentful's integration and market reach.

The rise of generative AI tools presents opportunities for Contentful's platform enhancement.

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