Solar Service Coordinator at Freedom Solar Power

Austin, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Solar Energy, Renewable EnergyIndustries

Requirements

Solar experience
Escalation experience
At least 1 year of high-volume customer engagement experience
Ability to multitask and handle working under pressure
Prior solar experience in monitoring, sales, or service capacity (strong plus)
Strong computer skills
Professionalism and a positive attitude
Excellent verbal and written communication skills
Ability to work under pressure
Ability to handle high-stress calls and customer escalations
Working knowledge of the solar industry, installation processes, or electrical
Highly organized with the ability to self-manage
Ability to manage projects in pipelines
Team mentality
Flexible to change

Responsibilities

Monitoring customer solar systems and educating homeowners on system efficiency and productivity
Creating and tracking work orders and workflow maintenance requests in a timely manner
Handling invoicing for all service tickets and coordinating payment with accounting
Ensuring customer satisfaction by providing excellent customer support
Serving as a liaison between customers and technicians
Working with scheduling to confirm service visits
Answering customer concerns or service requests regarding their solar products
Understanding Freedom Solar Power products and the installation process to answer questions
Assist with other duties and tasks outside of day-to-day duties
Perform additional tasks as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceSolar SystemsWork Order ManagementWorkflow TrackingInvoicingSystem Monitoring

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This is an in-office opportunity.

What are the key qualifications for the Solar Service Coordinator role?

Key qualifications include solar experience, escalation experience, at least 1 year of high-volume customer engagement experience, ability to multitask under pressure, strong computer skills, professionalism, positive attitude, and excellent verbal and written communication skills. Prior solar experience in monitoring, sales, or service is a strong plus.

What are Freedom Solar Power's core values?

The company's six core values are Pride in Quality Craftsmanship, Go Above and Beyond, Put People First, Have a Humble Heart, Give a Damn, and Shoot Straight.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Solar Service Coordinator position?

A strong candidate has solar experience, especially in monitoring, sales, or service, escalation experience, high-volume customer engagement background, excellent communication skills, and the ability to multitask under pressure while maintaining a positive attitude.

Freedom Solar Power

Provides solar power solutions and installation

About Freedom Solar Power

Freedom Solar Power provides solar energy solutions for residential and commercial clients in Texas. They offer a complete service that includes consultations, system design, installation, and maintenance of solar power systems. Their products work by converting sunlight into electricity, allowing customers to generate their own power and reduce reliance on traditional utility sources. What sets Freedom Solar Power apart from competitors is their exclusive partnership with SunPower, which enables them to offer high-quality solar products and a strong focus on customer satisfaction. The company's goal is to exceed customer expectations and promote the use of renewable energy in Texas.

Austin, TexasHeadquarters

2007Year Founded

VENTURE_UNKNOWNCompany Stage

EnergyIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

100% Company-Sponsored Short-Term Disability

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Team Building Events

Upward mobility Opportunities

Risks

Settlement over PPP loan allegations may affect customer trust.

Recent layoffs indicate potential financial instability.

Increased competition from ADT Solar could impact market share.

Differentiation

Freedom Solar Power offers a comprehensive turnkey solar installation service.

Partnership with SunPower enhances product efficiency and market credibility.

Recognized for strong customer satisfaction and workplace culture in Austin.

Upsides

Increased tax incentives boost demand for solar installations.

Growing interest in solar for EV charging presents new partnership opportunities.

Commercial real estate's shift to solar energy opens more project opportunities.

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