Software Engineer, Test & Infrastructure I at Vail Systems

Chicago, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, TechnologyIndustries

Requirements

Bachelor's degree in Computer Science/Engineering or a related field, or equivalent experience
0–2+ years in software development or test automation
Familiarity with languages such as Ruby, Java, C#/.NET, C++, Perl, Python, or JavaScript
Exposure to tools such as JUnit, NUnit, TestNG, RSpec, or Cucumber
Comfortable working in Linux and/or Windows environments
Basic knowledge of SQL and NoSQL systems
Ability to think critically and troubleshoot complex issues in a short time
Experience with Agile or similar iterative development methodologies

Responsibilities

Develop & Maintain Automation: Write clean, modular, and data-driven test code that adapts to evolving APIs and features, helping reduce flakiness and brittleness in automation
Contribute to Test Frameworks: Assist in building and enhancing frameworks that validate complex systems, including telecom protocols, APIs, and media flows
Hands-On Testing: Participate in functional, regression, and integration testing across distributed environments—learning how to analyze failures and reproduce tricky edge cases
Collaborate Across Teams: Work closely with developers, QA engineers, and DevOps teams to ensure that quality is embedded in every stage of the development lifecycle
Learn CI/CD Practices: Support Jenkins pipelines, containerized test environments, and automated regression runs, building familiarity with Kubernetes and Docker
Explore Data Analysis: Query SQL and NoSQL databases to set up test data, validate results, and troubleshoot automation issues
Support Agile Delivery: Take part in sprint planning, standups, retrospectives, and backlog grooming with a QA-first mindset

Skills

Key technologies and capabilities for this role

Test AutomationJenkinsCI/CDAPIsTelecom ProtocolsMedia FlowsRegression TestingIntegration TestingPerformance TestingContainerized Environments

Questions & Answers

Common questions about this position

What experience level is required for this Software Engineer role?

The role is entry-level to early career, requiring 0–2+ years in software development or test automation.

What programming languages are needed for this position?

Familiarity with languages such as Ruby, Java, C#/.NET, C++, Perl, Python, or JavaScript is required.

Is this a remote or hybrid position?

The role involves hybrid collaboration in flexible, human-centered environments.

What is the company culture like at Vail Systems?

The culture emphasizes a deeply technical QA Engineering team with a QA-first mindset, peer reviews, knowledge sharing, mentoring, and collaboration across teams in an agile environment.

What makes a strong candidate for this role?

Strong candidates have a Bachelor's degree in Computer Science or equivalent, experience in test automation, familiarity with multiple programming languages and test frameworks, comfort in Linux/Windows, basic database knowledge, and problem-solving skills—even if not meeting all qualifications.

Vail Systems

Telephony software services for customer care

About Vail Systems

Vail Systems provides telephony software services that help large companies improve their customer care. Their services include advanced call routing, caller authentication, conversational interactive voice response (IVR), and customer experience analytics. These services work by allowing businesses to manage calls and customer interactions more effectively, ensuring that customers receive the right support when they need it. Vail Systems stands out from competitors due to its combination of high security, reliable platform, and a wide range of customizable services. The company's goal is to enhance customer care solutions for businesses in various industries, ensuring they can meet the needs of their customers efficiently.

Deerfield, IllinoisHeadquarters

1991Year Founded

VENTURE_UNKNOWNCompany Stage

Enterprise Software, CybersecurityIndustries

51-200Employees

Benefits

Health - When you work hard, it’s important to stay healthy. Our competitive benefits package includes medical, dental, and vision insurance options to keep you healthy and happy.

Financial/Savings - We pride ourselves with rewarding great work with great compensation. Plan ahead with our 401(k) Retirement Plan with company match. Take advantage of our pre-tax transit program to save money from parking to train tickets.

Work/Life Balance - With flexible work hours, open workspaces, casual office attire, and employee outings, it’s easy to work hard, play hard, and enjoy a balanced lifestyle.

Vacation - We believe that time away from the office is important, and key to employees’ satisfaction and productivity at work. With a generous accrual of vacation in addition to holidays, our team members can take off the time they need to come back revitalized.

Wellness - We encourage an active lifestyle by providing memberships to gyms near each of our office locations. We also host periodic wellness events and keep our office kitchens stocked with yummy, healthy snacks!

Have Some Fun! - We encourage employees to engage with each other outside of their teams. We sponsor runners in the JP Morgan Chase Corporate Challenge, the annual Vail Ringers softball team, and have a group training for the Chicago Triathalon, as well as host book clubs, hackathons and game nights.

Risks

Increased competition from tech giants like Amazon and Google in voice services.

Rapid AI advancements may outpace Vail Systems' current offerings.

Video conferencing demand may overshadow Vail's audio conferencing services.

Differentiation

Vail Systems offers a unique combination of enterprise-grade security and platform reliability.

The company provides a wide range of services, including advanced network routing and call control.

Vail Systems' FreeClimb API allows customers to build on voice and messaging solutions.

Upsides

Rising demand for cloud-based communication solutions aligns with Vail Systems' offerings.

Conversational AI and NLP technologies enhance Vail's IVR/IVA solutions.

Remote work trends boost demand for Vail's audio conferencing services.

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