Software Engineer, Support Platform at Vercel

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Experience as a software or systems engineer supporting production environments
Strong knowledge of modern cloud infrastructure (AWS, GCP, or Azure) and container orchestration (especially Kubernetes)
Proficiency in at least one systems or scripting language (Go, Node.js, Python, or similar)
Experience with observability tooling (Grafana, Prometheus, OpenTelemetry, etc.)
A problem-solving mindset with a passion for understanding how things work under the hood
Excellent communication skills, with an ability to translate technical detail into actionable insight for both engineering and support teams

Responsibilities

Triage, investigate, and resolve complex issues across Vercel’s infrastructure, CI/CD pipelines, and global edge network
Collaborate with Product, SRE, and Core Infra teams to identify root causes and ship fixes that improve platform stability and developer experience
Build tooling and automation to enhance incident response, observability, and internal debugging workflows
Author internal documentation, runbooks, and postmortems to ensure transparency and continuous learning
Represent the voice of the platform in cross-functional initiatives to improve reliability, latency, and security

Skills

AWS

GCP

Azure

CI/CD

SRE

Observability

Incident Response

Cloud Infrastructure

Automation

Edge Network

Vercel

Platform for building and deploying web applications

About Vercel

Vercel provides a platform for developers and businesses to build, deploy, and manage modern web applications. Its services include tools that enhance image and video workflows using AI features like smart cropping and object detection. Vercel simplifies the complexities of serverless architecture, allowing for global content delivery without extra infrastructure. The company ensures high security and uptime with features such as automatic HTTPS and DDoS protection. Unlike competitors, Vercel focuses on a managed global rendering layer and offers a subscription-based model tailored to various client needs, from individual developers to large enterprises. The goal of Vercel is to empower developers to create efficient and secure web applications.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$547.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Health Insurance

Stock Options

Company Equity

Professional Development Budget

Unlimited Paid Time Off

Remote Work Options

Home Office Stipend

Risks

Increased competition in the cloud application platform space threatens Vercel's market share.

Rapid AI evolution may outpace Vercel's current offerings, risking competitive edge loss.

Reliance on a subscription model could be risky during economic downturns.

Differentiation

Vercel offers a managed global rendering layer for modern web applications.

The company provides advanced AI-powered tools for image and video optimization.

Vercel's platform supports full lifecycle media management with auto-tagging and access control.

Upsides

Vercel secured $250 million in Series E funding for growth and platform development.

The introduction of V0 enhances Vercel's offerings in AI-driven web development.

Recognition as a Visionary in Gartner's Magic Quadrant boosts Vercel's market position.

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