Software Engineer - Chat/Portal (LATAM) at Front

Santiago, Santiago Metropolitan Region, Chile

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Customer ServiceIndustries

Requirements

Proven software development skills
Experience delivering product-focused features, enhancements, and new products
Industry experience building fast, reliable, real-time web-based applications
Fluency in a dynamic language like JavaScript, Python, Ruby, or similar
Knowledgeable about modern web technologies (e.g., Node.js ES6, TypeScript, React) and excited to learn new ones
Product-minded: committed to building the best user experience
Business-minded: understands leveraging technology toward business outcomes
Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment
Understand trade-offs in engineering solutions, valuing pragmatism over idealism
Strong learning abilities and mindset aligned with being a product and business-oriented engineer
Comfortable working in small, dynamic, cross-functional teams

Responsibilities

Work closely with product managers, product designers, and other engineers to improve Front’s chat, chatbots, portal, self-serve support, and related offerings
Conceptualize, design, implement, test, and launch improvements and integrations for self-serve support products
Coordinate on project scope, assess technical complexity and risk
Coordinate dependencies with other teams
Mentor more junior engineers
Maintain a high bar for technical excellence on the team
Develop in a JavaScript environment, with emphasis on TypeScript, Node.js, and React

Skills

Key technologies and capabilities for this role

software developmentchat systemsportal platformchatbot automationsintegrationsAIcustomer service tooling

Questions & Answers

Common questions about this position

What is the work location or arrangement for this role?

The position is hybrid.

What technical skills are required for this Software Engineer role?

The role requires developing in a JavaScript environment with special emphasis on TypeScript, Node.js, and React, along with proven software development skills.

What does the team environment look like at Front?

You will work within small, dynamic cross-functional settings alongside product managers, product designers, and other engineers.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What makes a strong candidate for this Software Engineer position?

Strong candidates demonstrate strong learning abilities, proven software development skills, a product and business-oriented mindset, and the ability to thrive in small, dynamic cross-functional teams, with experience delivering product features and enhancements.

Front

Communication hub for customer relationship management

About Front

Front is a communication hub that helps businesses improve their customer relationships by providing tools for quick and personal responses to inquiries. It organizes messages from various channels, enhances team collaboration, and improves response times, making it especially useful for industries like professional services and B2B technology. The company operates on a subscription-based model, allowing it to offer scalable solutions for both small and large businesses. Front's goal is to empower companies to enhance their customer interactions through efficient communication.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$197.8MTotal Funding

SERIES_DCompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Competitive compensation - We offer compensation that matches the top talent we hire

Healthcare - We take care of your premiums for medical, dental, and vision

Flexible PTO - Take time to recharge so you can bring your best self to work

401(K) - Invest in your future by saving for retirement

Parental leave - Paid time off for birthing and non-birthing parents alike

Volunteer time off - Take time to give back to our communities

Commuter benefits - Flexible options to make getting to work a little easier

Wellness benefits - We help you prioritize your physical and mental wellness

Risks

Integration with Tai Software may face operational inefficiencies if not managed well.

Cultural clashes from Idiomatic acquisition could affect employee morale and productivity.

Public bug bounty program might expose vulnerabilities if not properly managed.

Differentiation

Front integrates AI to enhance customer insights and personalize communications.

The platform supports diverse industries, from financial services to travel.

Front's subscription model offers scalable solutions for businesses of all sizes.

Upsides

Acquisition of Idiomatic enhances AI capabilities for customer conversation insights.

Partnership with Tai Software boosts operations in the freight broker industry.

Series D funding at $1.7B valuation strengthens financial position and growth potential.

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