Software Developer in Test (SDiT) at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerceIndustries

Requirements

Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience
2+ years of experience in software development or test automation
Solid understanding of various testing types including unit, integration, end-to-end (E2E), regression, performance, API, and basic security testing
Proficiency in at least one programming language (e.g., Java, C#)
Experience with test automation frameworks like Playwright or equivalents
Experience in creating test strategies and detailed test plans
Familiarity with CI/CD tools (e.g., ADO, GitHub Actions) and version control systems
Excellent communication and collaboration skills
Familiarity with AI coding assistants
High degree of autonomy and resourcefulness

Responsibilities

Design, implement, and maintain automated test frameworks and test cases
Participate in code reviews and contribute to continuous integration and deployment pipelines
Collaborate with developers to ensure testability and quality of code
Conduct performance and load testing by simulating various user scenarios and stress conditions to identify performance bottlenecks
Create detailed, comprehensive, and well-structured test plans and test cases
Execute and evaluate these test cases to identify potential software issues
Analyze test results and provide actionable insights to development teams
Identify, document, track and report bugs and performance issues to the development team
Promote a “Shift Left” approach within the team to help detect issues earlier in the software development lifecycle
Contribute to the evolution of testing strategies and tools
Other duties as assigned, related to quality assurance and software development

Skills

Test Automation

Unit Testing

Integration Testing

End-to-End (E2E) Testing

Regression Testing

Performance Testing

API Testing

Security Testing

Java

Playwright

CI/CD

ADO

GitHub Actions

Version Control

Communication

Collaboration

AI Coding Assistants

Test Strategy

Test Plans

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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