Software Complaint Investigation Engineer at Abbott

Alameda, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Ability to conduct thorough investigation activities on customer-reported software application issues (mobile and web apps) to ensure reliability and safety of medical device software products
Proficiency in performing testing according to procedures to replicate issues and identify root causes
Skills in collaborating with various teams, key stakeholders, and cross-functionally to address issues and prevent future problems
Capability to support development and implementation of continuous improvements for on-market products and processes based on investigation learnings
Knowledge of ensuring equipment is appropriately installed and maintained
Experience in meeting division goals for timeliness of complaint investigations and identifying process improvements/efficiencies
Competence in accurate, quality, and timely documentation of activities using software applications, computers, and databases in accordance with regulations
Ability to develop and establish investigation procedures, troubleshooting methodologies, replication strategies for complex issues
Skills in developing metrics to assess effectiveness of complaints investigation processes for software issues
Strong verbal and written communication skills, including communicating trends, analysis, and suggestions for efficiency/improvements
Ability to stay up to date with new product developments and support complaint readiness activities pre- and post-launch, including validation
Proficiency in monitoring activities, reporting adverse trends, communicating emerging issues, and participating in solution development
Effective teamwork with team members and managers at all levels

Responsibilities

Conduct investigation activities on complaints related to software applications (mobile and web apps), ensuring proper equipment installation/maintenance, timely completion per procedures, and appropriate prioritization
Meet division goals for timeliness of complaint investigations and identify opportunities for process improvements/efficiencies
Ensure accuracy, quality, and timeliness of documentation for activities, including providing data to management using software, computers, and databases per ADC requirements and regulations
Support development and establishment of investigation procedures, troubleshooting methodologies, replication strategies, and steps for complex issues to ensure consistent investigations
Develop metrics to assess the effectiveness of the complaints investigation process for software-related issues
Engage in effective verbal and written communications within the team and cross-functionally, communicating trends/analysis to stakeholders and suggesting changes for efficiency/improvements
Keep up to date with new product developments; collaborate with peers/team to support complaint readiness pre-launch (including validation) and post-launch sustaining activities
Monitor performed activities, report adverse trends, communicate emerging issues to management/SMEs, and participate in developing solutions
Work effectively with other team members and managers at all levels

Skills

Key technologies and capabilities for this role

Software TestingMobile ApplicationsWeb ApplicationsRoot Cause AnalysisComplaint InvestigationMedical Device Software

Questions & Answers

Common questions about this position

What benefits does Abbott offer?

Abbott provides free medical coverage in the Health Investment Plan (HIP) PPO medical plan, an excellent retirement savings plan with high employer contribution, tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit for earning a bachelor’s degree.

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What is the location or remote work policy for this role?

This information is not specified in the job description.

What key responsibilities and skills are needed for the Software Complaint Investigation Engineer role?

The role involves conducting investigations on software complaints for mobile and web apps, performing testing to replicate issues, collaborating with teams, ensuring timely documentation, and supporting process improvements.

What is the company culture like at Abbott?

Abbott emphasizes work that matters, career growth, learning opportunities, caring for yourself and family, being your true self, and living a full life, and is recognized as a great place to work globally, including for diversity and working mothers.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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