[Remote] Social Media Manager - Gaming at Keywords Studios

Vancouver, British Columbia, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, Video GamesIndustries

Requirements

Minimum of 2 years’ experience in social media in gaming on professional basis
Excellent written and verbal communication skills in English (native speaker)
Passionate about video games and social media
Strong understanding of social media/community management platforms/channels (Discord, Twitch, Reddit, Instagram, Facebook...)
Expertise with social listening and social management best practices
Expertise with paid social media
Experience managing or moderating a thriving gaming community
Higher education in marketing, business administration, communication, adult education, or related fields
Timezone: 9am to 5pm PST

Responsibilities

Engage directly with players by responding to comments on different social media platforms
Work closely with team members to align on Tone of Voice, FAQs and response guidelines to provide clear communication to the community
Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave
Manage client interactions when the CM Lead is on holiday or sick leave
Foster and maintain a positive work environment – build engagement, resolve conflicts
Create reports to analyze content performance and make recommendations based on findings
Assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule
Lead the team when it comes to Paid Social Media
Assist the CM Lead in managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects
Assist with training and coaching of new and existing Community and Social Media Managers
Develop calendars that include creative ideation and produce relevant and engaging content
Schedule content to be posted across social channels and write copy for content aligning to brand voice
Support campaign planning, audience and trend research and brand building
Align with the studio to understand what imagery is available and create additional assets, both static and video, when needed

Skills

Key technologies and capabilities for this role

Social Media ManagementContent CalendarsSocial Media StrategyCommunity EngagementPlayer CommunicationTone of VoiceFAQsCommunity ManagementClient InteractionAnalyticsReporting

Questions & Answers

Common questions about this position

Is this social media manager position remote?

Yes, the role is 100% remote and posted in multiple locations.

What experience is required for this role?

A minimum of 2 years’ experience is required.

What key skills does the social media manager need?

Key skills include communication to engage players and align with teams, analytics to create performance reports, leadership to lead paid social media and assist in team management, and business skills for content calendars, ideation, and campaign planning.

What is the company culture like at Keywords Studios?

The company fosters a vibrant, positive team culture where you can mentor others, build engagement, resolve conflicts, and contribute to engaging player communities.

What makes a strong candidate for this social media manager role?

A strong candidate is strategically oriented with experience in developing and implementing social media strategies, creating high-impact content calendars, engaging with players, analyzing performance, and leading teams in paid social media.

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters

1998Year Founded

$487.8MTotal Funding

IPOCompany Stage

Consumer Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.

Integration of acquired companies could pose operational challenges and affect service quality.

Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.

The company has a global presence with over 13,000 professionals in 25+ countries.

Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.

Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.

Private equity interest indicates strong market confidence and strategic growth potential.

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