Snoo Operations and Support (SOS) Manager at Reddit

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Experienced IT Support leader with technical expertise to guide teams toward excellence
Ability to build and coach high-performing teams
Experience working cross-functionally with Infrastructure and Systems, Security, People Ops, and other teams
Skills in onboarding new employees, provisioning hardware, providing hands-on support, and adhering to security standards globally
Proven ability to drive high-quality outputs, foster collaboration and growth, and execute in alignment with technical strategy and vision
Experience deploying support best practices, escalation paths, and capabilities globally
Focus on people development, mentoring, and enabling team growth
Ability to set ambitious goals, drive execution, define KPIs, build roadmaps, and use data/metrics for continuous improvement
Expertise in full talent lifecycle management: hiring, mentoring, performance management, with emphasis on diversity and inclusion
Active involvement in interview and onboarding processes
Ability to create career development plans, provide constructive feedback, and model positive culture
Experience developing technology training frameworks and feedback processes
Strong technical judgment to guide team decisions and ensure high-quality work
Experience partnering with cross-functional teams to align technical strategy and solve complex problems
Ability to provide timely resolutions and serve as final escalation point for team and customers
Relevant experience supporting enterprise customers in a follow-the-sun service environment
Location: San Francisco (SF only, requires in-office presence weekly)

Responsibilities

Lead the team in the development of the support strategy and roadmaps for core SOS offerings, including front-line support desk, onboarding, offboarding of employees and contingent workers, supply chain, and logistics
Build, scale, implement, and improve internal processes and reporting to optimize team productivity
Serve as the top-line escalation point

Skills

Key technologies and capabilities for this role

IT SupportOperations ManagementTeam LeadershipEmployee OnboardingHardware ProvisioningTicket EscalationSecurity StandardsCross-functional CollaborationPerformance CoachingInfrastructure Support

Questions & Answers

Common questions about this position

Is this role remote or does it require office presence?

The role is based in San Francisco and requires in-office presence weekly.

What skills and experience are required for the SOS Manager role?

The role requires experience as an IT Support leader, technical expertise to guide teams, and skills in building and coaching high-performing teams.

What does the company culture emphasize for this position?

The culture emphasizes collaboration, growth, diversity and inclusion, putting people development first, and fostering a positive, high-performing environment.

What are the main responsibilities of the SOS Manager?

Responsibilities include leading the team to deliver support projects, defining KPIs, building roadmaps, managing the full talent lifecycle, coaching direct reports, and driving continuous improvement using data and metrics.

What is the salary or compensation for this role?

This information is not specified in the job description.

Online platform for community discussions and content

About Reddit

Reddit is an online platform that allows users to post, vote, and comment on content within various communities based on shared interests. Users can engage in discussions on a wide range of topics, from news and sports to entertainment and hobbies. The platform features a unique voting system where content can receive upvotes or downvotes, helping the most popular posts gain visibility. Reddit generates revenue primarily through advertising, premium memberships, and the sale of virtual goods like Reddit Coins. Unlike many other social media platforms, Reddit emphasizes community-driven content and discussions, creating a space for authentic interactions among users. The goal of Reddit is to foster engagement and connection among its diverse user base.

San Francisco, CaliforniaHeadquarters

2005Year Founded

$1,177.1MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

1,001-5,000Employees

Benefits

Comprehensive health benefits

Flexible unlimited vacation days & monthly global wellness days

Family planning funds & 4+ months paid parental leave

Personal & professional development funds

Paid volunteer time off

Workspace & home office benefits

Risks

Reliance on advertising revenue faces competition from platforms like TikTok and Instagram.

AI tools like 'Reddit Answers' may raise privacy and data usage concerns.

NFT market expansion exposes Reddit to volatility and regulatory scrutiny.

Differentiation

Reddit's unique voting system promotes engaging and authentic content discovery.

The platform's diverse communities cater to a wide range of interests and discussions.

Reddit's AI-powered tools enhance user experience and content moderation.

Upsides

Reddit's confidential IPO plans signal potential growth and market expansion.

AI-driven content moderation can improve user safety and platform reliability.

Expansion into blockchain and NFTs opens new revenue streams and user engagement.

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