Ski & Ride School Sales and Reservations Agent at Altera

Warren, Vermont, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Hospitality, TourismIndustries

Requirements

High school education required
Clerical/office work/Ski School experience desirable
Customer service or front desk experience desirable
Computer familiarity mandatory
Must be comfortable dealing with stressful situations including guests with inability to schedule due to Ski School being sold out, guests frustrated at not being able to get through quickly on the phone during peak periods, guests with incorrect reservations, guests who want to make changes
Ability to work weekends and holidays is a plus
Location flexibility and knowledge of each location (Children's Ski School - The Schoolhouse, Private/Adult Group Lessons - The Farmhouse, Call Center - lower level in The Farmhouse) are essential

Responsibilities

Answer phones and handle all aspects of a guest's reservation for Ski & Ride School programs
Sell Ski & Ride School products and other resort products including lift tickets
Manage receipts and account for sales with an accurate daily cash out
Provide information, solve guests scheduling conflicts, and perform other related guest service duties
Use a multi-line phone and computerized reservation system and POS system
Email follow-up and confirmation letters to guests the same day as booking the reservation
Provide accurate resort-wide information in a friendly, professional manner
Check voice mail and return calls multiple times daily
Respond to emails daily
Monitor and resolve guest’s reservations and scheduling needs and issues
Become acquainted with Ski & Ride School Instructors to best fit guests with coaches
Choose the correct product with the correct discount on the correct day of the week for the correct person
Always maintain a calm demeanor and give courteous responses even during the most demanding and hectic days
Inform every phone guest of our cancellation and full deposit policy

Skills

Customer Service

Sales

Reservations

Point of Sale

Cash Handling

Phone Support

Guest Services

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees

Risks

Priest-led cults in Altera's Minecraft simulation may cause ethical concerns.

Managing 1,000 autonomous AI agents poses safety and ethical challenges.

Creating believable digital humans may lead to misuse in deceptive AI applications.

Differentiation

Altera specializes in digital human agents with traits like empathy and friendship.

Their first product offers a unique Minecraft experience with interactive AI agents.

Altera's focus on human-like AI agents sets them apart in the AI sector.

Upsides

Altera raised $9M in May 2024, showing strong investor confidence.

AI-driven gaming experiences are gaining popularity, benefiting Altera's Minecraft product.

The rise of AI companions in mental health indicates a market for empathetic agents.

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