Site Reliability Engineer

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Position Overview

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

As a Site Reliability Engineer at Qualia, you will be a critical guardian of our core Resware systems and associated internal workflows. Your primary mission is to ensure the lights stay on, services remain robust, and our operational processes are well-understood and continuously improved. You won't just be fixing issues; you'll be investigating them to their root cause, understanding their impact on the broader ecosystem, and implementing solutions that prevent recurrence. This role is pivotal in maintaining the trust of our users and providing a stable foundation as Qualia undergoes a modernization initiative. You'll be the expert diagnostician for complex challenges within our .NET classic, Windows-based, on-premise software environment, and a key player in identifying opportunities to enhance reliability and reduce future operational burdens.

Responsibilities

Operational Excellence & Service Continuity:

• Troubleshoot & Resolve Critical Issues: Investigate, diagnose, and resolve complex technical issues in production and internal environments, particularly those related to SQL Server (upgrade scripts, index performance), Windows Server/IIS configurations, and our core Resware application (including "mothership" centralized processes and services).
• Internal Tooling Stewardship: Own the maintenance, support, and enhancement of existing internal R&D tools. Research their purpose, understand their function within the larger development lifecycle, and ensure they remain effective and reliable.
• Installer Management: Oversee the stability and functionality of the Resware installer, addressing any bugs or issues that arise during deployment or upgrades.
• Incident Management & Root Cause Analysis (RCA): Lead or significantly contribute to the RCA process for incidents, ensuring that learnings are captured and preventative measures are identified and implemented.
• Proactive Monitoring & Alerting: Collaborate with the team to refine monitoring solutions, ensuring early detection of potential issues before they impact users or internal operations.

System & Process Improvement:

• Documentation & Knowledge Transfer: Meticulously document systems, processes, and troubleshooting guides to build a comprehensive knowledge base, reducing knowledge silos and enabling faster resolution of future issues.
• Identify Automation Opportunities: While not primarily an automation role, keenly identify repetitive tasks, system inefficiencies, or areas prone to error that could be candidates for automation by the broader R&D team (e.g., DevOps engineers).
• Contribute to Stability by Design: Provide feedback from an operational perspective to development teams, helping to ensure new features or changes are designed for stability and maintainability.
• Process Optimization: Analyze existing operational procedures, identify bottlenecks or areas for improvement, and propose practical solutions to enhance efficiency and reliability.

Customer & Outcome Focus:

• Understand Business Impact: Prioritize issues based on their potential impact on customers (internal and external) and business operations.
• Collaborative Problem Solving: Work closely with other R&D team members, support teams, and IT to resolve issues and improve system health.
• Effective Communication: Clearly communicate technical issues.

Requirements

[No specific requirements were provided in the original text.]

Application Instructions

[No specific application instructions were provided in the original text.]

Company Information

Qualia is a leading B2B real estate technology company that transforms the home buying and selling experience. Our platform brings together various stakeholders in the real estate ecosystem onto a single digital closing platform, enhancing clarity and transparency in transactions. Millions of consumers use Qualia annually to close on homes.