[Remote] Site Reliability Engineer II at Backbase

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Storage, TechnologyIndustries

Requirements

Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
2–4 years of experience in site reliability, systems engineering, or operations
Exposure to large-scale, production-grade systems
Solid Linux systems administration and troubleshooting skills
Familiarity with service reliability concepts - monitoring, alerting, incident response, and root cause analysis
Proficiency in at least one scripting language (Python, Bash, or Go)
Understanding of containers (Kubernetes, Docker) and microservices concepts
Knowledge of incident response and operational best practices

Responsibilities

Support the availability and durability of critical services across production environments
Monitor service health using SLIs, SLOs, and error budgets, and escalate issues when thresholds are at risk
Participate in on-call rotations, incident response, and post-incident reviews to drive service improvements
Follow established ITIL/OSS processes (incident, change, problem, and capacity management)
Develop automation for common operational tasks, reducing manual intervention and toil
Contribute to monitoring, logging, and alerting frameworks (e.g., Prometheus, Grafana, Catchpoint, ELK)
Work with CI/CD pipelines, configuration management, and infrastructure as code tools (Terraform, Ansible, Jenkins)
Write scripts (Bash, Python, Go, etc.) to improve system reliability and efficiency
Partner with engineering, product, and operations teams to support resilient system design and operations
Assist in capacity planning and disaster recovery exercises
Work with vendors and service providers to troubleshoot service issues and track SLA performance
Document systems, share learnings, and help grow a reliability-minded engineering culture
Contribute to playbooks, runbooks, and operational documentation
Identify recurring issues and propose long-term improvements
Promote reliability-focused practices within development and operations teams

Skills

Key technologies and capabilities for this role

SRESLIsSLOserror budgetsincident responseon-call rotationsITILOSSautomationmonitoringloggingobservabilityscalabilityreliability engineering

Questions & Answers

Common questions about this position

What is the salary range for the Site Reliability Engineer II position?

This information is not specified in the job description.

Is this Site Reliability Engineer II role remote or does it require office work?

This information is not specified in the job description.

What skills and experience are required for the SRE II role?

Candidates need a Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience), along with skills in automation using tools like Terraform, Ansible, Jenkins, Prometheus, Grafana, and scripting in Bash, Python, Go. Experience with monitoring, CI/CD pipelines, ITIL/OSS processes, and on-call rotations is essential.

What is the company culture like at Backblaze for this SRE role?

The culture emphasizes collaboration with engineering, product, and operations teams, growing a reliability-minded engineering culture, sharing learnings, and promoting reliability-focused practices within development and operations teams.

What makes a strong candidate for the Site Reliability Engineer II position?

Strong candidates have a Bachelor’s degree or equivalent experience, hands-on expertise in SRE practices like automation, observability with tools such as Prometheus and Terraform, on-call experience, and a focus on continuous improvement and collaboration.

Backbase

Engagement banking platform for digital transformation

About Backbase

Backbase offers an Engagement Banking Platform that helps banks modernize their customer interactions and internal operations by replacing outdated IT systems. The platform allows banks to enhance customer journeys and eliminate operational silos, empowering both customers and employees. Backbase stands out by providing out-of-the-box web and mobile solutions, along with Model Bank accelerators that simplify digital transformation. The company generates revenue through platform usage fees, comprehensive documentation, and training, while also enabling banks to create unique features with their open APIs and SDK.

Amsterdam, NetherlandsHeadquarters

2003Year Founded

$128.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Risks

Emerging regulations like the EU AI Act may increase compliance costs for Backbase.

Competition from other fintech companies could erode Backbase's market share.

Integration challenges with TD Bank may arise if customer expectations are not met.

Differentiation

Backbase's platform offers seamless integration with any back-end system for banks.

The company provides out-of-the-box web and mobile journeys for digital transformation.

Backbase's Model Bank accelerators embody industry best practices for rapid implementation.

Upsides

Partnership with TD Bank enhances digital experiences for over two million cardholders.

Collaboration with Seven expands Backbase's influence in Africa and the Middle East.

Increased AI adoption in banking offers Backbase opportunities to enhance platform capabilities.

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